We recently launched the Calm Health app for benefits-eligible MSU employees and their dependents (aged 13+) who are enrolled in an MSU health plan. Interested employees had the following questions about the app that we’d like to address below.
What is Calm Health?
Calm Health is a mindfulness app designed to support mental and physical health. It’s free to benefits-eligible MSU employees and their dependents (aged 13+) who are enrolled in an MSU health plan. It provides support for stress, anxiety, sleep, and overall well-being through guided programs, check-ins, and self-care tools.
How do I sign up?
You have three options to sign up:
- Use this Calm Health app direct registration link.
- Download the Calm Health app from the App Store or Google Play. Use the access code “BCBSMI” during the registration process. This code is not case sensitive.
- Login to your Blue Cross Blue Shield member account and click on Find Care. Scroll down to Find Behavioral Health Support and click on the Find Help button. Scroll down and select the Calm Health app tile to proceed.
After you sign up, you’re ready to complete the onboarding questions and start using the app.
Will MSU see my personal information?
No. Your privacy is protected, and the individual use of the app is confidential.
Where can I get help if I have technical issues?
You may submit a request for assistance with Calm Health or chat with an AI assistant. For additional help, contact MSU Human Resources at SolutionsCenter@hr.msu.edu or 517-353-4434 (toll free: 800-353-4434).
What kind of tools does the app utilize?
Calm Health is a leading, self-directed, self-care digital app that utilizes the following tools:
- Sleep support
- Meditations
- Music to relax
- Mindfulness videos
- Soundscapes
- Daily guided content
- And much more!
It also includes short screenings to customize member experience, with self-guided, evidence-based modules and tools that allow you to go at your own speed. You’ll receive personalized recommendations for relevant resources with content written by psychologists.
What kind of support does the app provide?
The app supports stress, anxiety, sleep improvement, work-life balance, relationships, parenting, grief, life challenges, and emotional health, just to name a few.
What type of customer data is collected by Calm Health?
Calm Health collects user-provided data needed to deliver the service, including registration details (e.g., name, email, employee ID, and other non-sensitive identifiers), in-app activity, mental health screening and survey responses, self-reported conditions, goals, and topics.
Find the full details in the Calm Health Privacy Policy and Data Processing Addendum.
What type of data is stored at the member level vs. aggregate level (for monitoring utilization trends)?
At the member level, Calm Health stores the information needed to operate the service and comply with legal and contractual requirements (e.g., registration and eligibility attributes, app engagement, survey and program completion data) in Calm Health’s secure environment.
Calm Health will provide non-sensitive information to MSU showing overall member usage and engagement, governed by the access, privacy, and security controls set out in the Data Processing Addendum.
No personal or identifying information will be shared with MSU. Here’s an example of the type of non-identifying information Calm Health may share with MSU:
- 400 employees and/or eligible dependents have registered for the Calm Health app
- 100 joined a program
- 50 members completed a program
- 200 completed at least 1 self-assessment
- 30% of members are aged 45-54
- 80% registered as female
What are the retention practices for the retained data?
Calm Health will retain the employee’s personal data until the employee terminates their membership with Calm Health.
If you have additional questions or comments about the Calm Health app, please share them below!









