This week, we are featuring a job posting as the Assistant Director of Annual Giving-Telemarketing with the MSU Alumni Office of University Advancement (job posting 1038890). If you are interested in supervising student staff and managers of a student-run telemarketing program, Greenline, and increasing alumni engagement, this may be the role for you.

University Advancement looks to the future with optimism and a growth mindset, and its mission is to advance the Spartan impact. MSU Greenline, one of the largest programs in the Big Ten, is a student-run program that aims to reach 10,000 to 15,000 alumni and friends each shift, resulting in personal contact with over 175,000 alumni each year! In 2024, MSU Greenline secured more than $500,000 from over 6,000 pledges. 

In this position, you will primarily oversee student employees and managers at MSU Greenline and ensure the call center software (VanillaSoft) is working effectively and efficiently. You will develop and maintain comprehensive training, pledge processing procedures, and procedures to handle concerns and questions over the phone. You will also serve as the primary liaison for telemarketing issues regarding vendors, systems, and inquiries from other institutions. Additionally, you will create and monitor student work schedules, meet regularly with student managers, oversee hiring a diverse range of students, and update scripts, acknowledgement letters, and information for student callers. Find a complete list of job responsibilities on the MSU Careers website.

This position requires a degree in Communications, Public Relations, Marketing, or Business, and one to three years of related work in professional fundraising, public relations, marketing, higher education fundraising, or similar. The ability to foster a good working environment, recognize the importance of teamwork, and have excellent written and verbal communication, interpersonal, and organizational skills is desired. 

Learn more about University Advancement and MSU Greenline. To learn more or apply, please visit the MSU Careers website. Applications require a cover letter and resume, and should be submitted by June 3.