Tag: MSU Alumni Office

Job of The Week: Assistant Director of Annual Giving – Telemarketing

Published on by Abigail MillerLeave a comment

This week, we are featuring a job posting as the Assistant Director of Annual Giving-Telemarketing with the MSU Alumni Office of University Advancement (job posting 1038890). If you are interested in supervising student staff and managers of a student-run telemarketing program, Greenline, and increasing alumni engagement, this may be the role for you.

University Advancement looks to the future with optimism and a growth mindset, and its mission is to advance the Spartan impact. MSU Greenline, one of the largest programs in the Big Ten, is a student-run program that aims to reach 10,000 to 15,000 alumni and friends each shift, resulting in personal contact with over 175,000 alumni each year! In 2024, MSU Greenline secured more than $500,000 from over 6,000 pledges. 

In this position, you will primarily oversee student employees and managers at MSU Greenline and ensure the call center software (VanillaSoft) is working effectively and efficiently. You will develop and maintain comprehensive training, pledge processing procedures, and procedures to handle concerns and questions over the phone. You will also serve as the primary liaison for telemarketing issues regarding vendors, systems, and inquiries from other institutions. Additionally, you will create and monitor student work schedules, meet regularly with student managers, oversee hiring a diverse range of students, and update scripts, acknowledgement letters, and information for student callers. Find a complete list of job responsibilities on the MSU Careers website.

This position requires a degree in Communications, Public Relations, Marketing, or Business, and one to three years of related work in professional fundraising, public relations, marketing, higher education fundraising, or similar. The ability to foster a good working environment, recognize the importance of teamwork, and have excellent written and verbal communication, interpersonal, and organizational skills is desired. 

Learn more about University Advancement and MSU Greenline. To learn more or apply, please visit the MSU Careers website. Applications require a cover letter and resume, and should be submitted by June 3.

Job of the Week – Assistant Director of Annual Giving-Telemarketing

Published on by MSU Human ResourcesLeave a comment

This week’s job of the week is an Assistant Director of Annual Giving-Telemarketing (Posting #650579) for the MSU Alumni Office, specifically within University Advancement. This position is seeking an individual to assist in the organization and operation of the unit’s annual giving program by supervising its year-round, student-run telemarketing program.

The responsibilities of this role include managing and monitoring the use of an automated telemarketing system, supervising student staff and managers and developing and maintaining positive relations with all internal and external customers. Additionally, the individual in this role will be responsible for researching and analyzing trends, results and new initiatives and reporting on each while developing new strategies to increase results for fundraising programs, and assisting with high-end annual gift donor solicitation.  This position also requires the ability to work evening hours and weekends.

The ideal candidate would possess knowledge equivalent to that which normally would be acquired by completing a four-year degree program in communications, public relations, marketing, business or related field. One to three years of related and progressively more responsible and expansive work experience in professional fundraising or public relations is also required, or a combination of both education and experience. This position additionally requires the ability to work during evening hours and weekends. See the job posting for a complete list of desired qualifications.

For more details on the responsibilities of this position, and to view all our current postings, visit careers.msu.edu. Internal applicants should access postings through the Careers @ MSU tile in the EBS Portal.