Job of the Week: Laborer I

This week’s job of the week posting is for a Laborer I (Posting #694061) for Infrastructure Planning and Facilities (IPF). IPF provides services like assisting in event coordination, landscaping, planning, design and construction, recycling, and more.

As a Laborer I, you will be responsible for performing, leading, and assisting seasonal staff in a variety of manual labor tasks related to general landscape, plant and tree care, preservation, and golf course maintenance and tournament/event setup operations as part of Forest Akers Golf Course. Other responsibilities include operating snow-removal vehicles and equipment, assisting in monitoring work areas to assure compliance with safety precautions, among others. The position is expected to work 40 hours per week from approximately April to November at $17.76–$18.69 per hour. This position is also expected to work at least every other weekend. Additional benefits are included as well as the possibility of working November through April 2022.

The Laborer I must drive a University vehicle to perform job duties of this classification. Ideal candidates must have a valid Michigan vehicle operator’s license and possess or attain MSU Forklift operator’s permit prior to completion of applicable probation or trial period. The candidate must also possess of attain a valid Michigan Commercial Pesticide Applicator Certification in categories Turf (3A), Ornamental (3B), and Right of Way (6) within 6 months of hire date.

The ideal candidate also has a background (at least 1 year experience) in golf course maintenance, sports field turf maintenance or strong equivalent background in similar agricultural or construction equipment work.

For more details on the responsibilities of this position, and to view all our current postings, visit careers.msu.edu.

Leadership Blog Series: Preparing for the Next Normal

Written by Sharri Margraves, HR Associate Director for Organization and Professional Development

In March 2020, we embarked on an incredible journey. Do you remember the shock when, seemingly overnight, everything changed at work and in our community? Thinking it would only be a couple of weeks, then two months, then six, and so on as reality set in? I imagine that few, if any, of us would have ever expected a collective and comprehensive change in our lives quite like this.

As we turn our thoughts to creating the “next normal,” many will experience a new set of emotions and challenges. We might keep wishing for things to go “back to normal,” even when we intellectually know it’s not possible. MSU will remain a residential university and being present is essential for the experience.

So, how do we prepare for an uncertain future as we begin to bring the campus back to a fuller vibrancy? Consider the following:

Start with being self-reflective

  • Honor that this experience has been hard for everyone, although not always in the same ways. Remember that we have our shared experience, but we did not share the same experience.
  • Appreciate those who continued to report in-person throughout the past year and those who continued to work remotely. It took everyone to get us through.
  • Make a list of your and your team’s accomplishments. It’s beneficial to reflect on the positive. Did you learn new skills? Create new processes?
  • Start thinking about how you might approach work differently.
  • Be grateful.

Be intentional

Approach the next set of changes with thoughtfulness and intentionality, considering how they will impact individuals and teams. Luckily, upcoming transitions will likely be gradual as opposed to the abruptness of going to “pandemic rules” last year. In all cases, consider how change will affect both employees and operations.

  • Prepare for change by engaging in discussions around work expectations, challenges, and changes in teams (e.g., what to expect regarding breaks, lunch, and dress code).
  • Allow ample time for employees to adjust to returning to campus as this is another major change. Those who have been on-site will also experience this change. Many employees will have new arrangements to make, and a lack of consideration for their needs will lead to disengagement.
  • Be prepared to utilize resources such as the MSU Employee Assistance Program, Guide to Remote Access, and others. Anticipate and address conflict. This adjustment will include following the MSU Community Compact, differences of opinion regarding vaccinations, and how employees will feel if co-workers choose not to disclose or get a COVID-19 vaccination, to name only a few.
  • Continue to be inclusive. Announcements, meetings, and other common workplace activities can impact teams, particularly with a mix of on-premise and remote employees. No one wants to feel excluded or that they missed something.

Be mindful of transitions

As we move forward, it’s critical to not just consider changes but also transitions. Consider the following quote from William Bridges:

“It isn’t the changes that do you in, it’s the transitions. Change is not the same as transition. Change is situational: the new site, the new boss, the new team roles, the new policy. Transition is the psychological process people go through to come to terms with the new situation. Change is external, transition is internal.”

Anticipate that your team may need support engaging with the transitions of our “next normal.” Take advantage of the resources provided by MSU and understand that this is an expected part of the process. Prepare yourself and your team for the changes and transitions ahead, and you can use 2020 as a springboard to the next, better normal.

Source:

Bridges, W. (2017). Managing transitions: making the most of change. Da Capo.

Job of the Week: Health Care Representative

This week’s job of the week posting is for a Health Care Representative (Posting #694623) for Counseling and Psychiatric Services (CAPS). CAPS is an on-campus facility that provides students with services on mental health concerns, including individual and group therapy, psychiatric services, screening/triage appointments, multicultural engagement, intensive integrated clinical services, clinical care coordination, hospitalization coordination and support, as well as other related services.

As a health care representative, you will be responsible for performing front desk functions in person and over the phone in a mental health setting. Other responsibilities include greeting visitors, scheduling appointments, checking in and checking out patients to the clinic, data entry and medical insurance verification, among other tasks. The positions requires you to greet visitors in a friendly manner and provide assistance and direction within the office, register and schedule patients for all necessary appointments, maintain patients’ medical records, participate in cross coverage, participate in meetings and training as necessary, maintain confidentiality of protected health information, collaborate with providers to develop the master schedule, as well as enter and update the schedule in the electronic medical record as needed. 

The ideal candidate will have the knowledge acquired in a high school education, a minimum of one year of related or expansive work experience in a mental health office, or an equivalent combination of education and experience. Desired qualifications include completion of a healthcare assistant certificate or college course work in a health care related field or business or certification as a medical assistant. Knowledge of computer software including Microsoft Office Suite, patient scheduling software and Athena EHR are also preferred. Excellent interpersonal skills are needed to interact with students, visitors and clinicians.

For more details on the responsibilities of this position, and to view all our current postings, visits careers.msu.edu. Internal applicants should access postings through the Careers @ MSU tile in the EBS portal.

Burnout: How to Avoid It and What to do if You’re Experiencing It

Burnout is described as a state of emotional, mental, and often physical exhaustion brought on by prolonged or repeated stress. According to the American Psychological Association 2021 trends report, “two-thirds of employees report that poor mental health has undercut their job performance during the COVID-19 pandemic, and 40% of employees are battling burnout.” While these numbers are disheartening, after a year of balancing the evolving demands of remote work, childcare, social distancing, financial uncertainty, grief and more, they’re certainly not surprising. If you are experiencing symptoms of burnout, we want to ensure you’re aware of the resources available to MSU employees that may help. If you’re a supervisor, follow these tips to lead by example and make sure your team is aware of them too.

While symptoms of burnout can vary depending on the severity, some include persistent fatigue, chronic stress, inability to focus, change in eating habits, reduced sleep quality, depression and anxiety. If these symptoms sound familiar or you want to learn more about the signs of burnout, we recommend you watch this 24-minute webinar called How to Recognize and Minimize Burnout presented by Jaimie Hutchison, Deputy Director for the MSU WorkLife Office.

Resources and Tips

As Jaimie states in the webinar mentioned above, “Even if you are not experiencing stress or burnout now, a positive course of action is to proactively take up self-care and build your mental resilience.” Whether you feel like burnout is on the horizon or not, there are actions you can take to improve or avoid symptoms. Take stock of your current habits to see where you could make improvements and don’t forget to use the resources available to you:

  • Utilize employee mental health resources. As an MSU employee, you and your family have access to the Employee Assistance Program (EAP), which offers a confidential virtual counseling service at no cost. MSU Health4U offers a weekly virtual MSU Grief and Loss Support group. You also have access to Teladoc, which allows eligible employees and dependents who are 18+ to schedule a virtual visit with a therapist or psychiatrist. Your Best Doctors/Teladoc Medical Experts Behavioral Health Navigator benefit allows you to have a current mental health diagnosis reviewed by experts who will provide a second opinion, answer questions and help you find a specialist (if needed).
  • Set boundaries. Keeping an up-to-date work calendar is a great way to let your colleagues know when you’re working and when you’re not. When your home office is also the family dinner table, it can be too easy to answer email and phone calls after hours. However, as shared in this LinkedIn News article, “When there’s never a break, productivity ultimately suffers, and burnout becomes a greater risk.” It’s in your best interest to save after hours work for urgent issues only.
  • Take note of caregiver resources. We appreciate the struggles and challenges caregivers are experiencing right now. The MSU WorkLife Office has compiled an extensive list of resources available, including: options for care providers, support for managing boundaries with kids and work at home, and supervisor support on flexibility and making equitable decisions.
  • Make time to do things you enjoy. Whether that’s painting, planting a garden or walking the dog, make time to do activities you’re interested in – even if they’re challenging at first. This recent MSU Health4U article called I am a Runner! by Beth Morris LMSW, MPA chronicles Beth’s “last-ditch effort in the middle of a pandemic to try and manage stress” through a new running program. Beth’s story is inspiring and demonstrates how making time to do an activity you’re curious about – even if it’s hard – can help you cope with stress. Check out the MSU events calendar to see if there are any interesting virtual or socially distance activities you can join.
  • Practice mindfulness. There are many definitions out there of mindfulness, but most include the practice of being aware of what you’re sensing and feeling in the moment, without judgement. Developing a mindfulness practice can help you focus, ease anxiety, and manage stress. MSU employees have access to discounts for the Headspace and Calm meditation apps (find here under the Reduce Stress heading). If you want to get the whole family involved, MSU Extension recently published this Starting a Mindfulness Practice with your Child article.
  • Move more. A regular exercise program can have huge benefits on our overall health and well-being. Recreational Sports and Fitness Services offers virtual group classes over Zoom and Fitness On Demand, which gives you over 1,000 classes to choose from. Additionally, benefit-eligible employees have access to MSU Benefits Plus, which allows you to explore Global Fit’s growing library of free virtual classes and resources. Login to MSU Benefits Plus, click on Discount Shopping in the top navigation then type “Global Fit” in the search box to find a link to the digital resource library.
  • If you can, take time off. If you have vacation and/or personal days you can use, talk with your supervisor about taking some days off. That time away from work could be just what you need to reset and recharge.

We hope these tips and resources will help you avoid burnout or start to recover if you’re currently experiencing it. While the past year has been challenging, know that you’re not in this alone and there are resources available to help.

Sources:

Anders, G. (2020, October 8). Burnout signs have risen 33% in 2020; here are seven ways to reduce risks. Https://Www.Linkedin.Com/Pulse/Burnout-Signs-Have-Risen-33-2020-Here-Seven-Ways-Reduce-George-Anders/. https://www.linkedin.com/pulse/burnout-signs-have-risen-33-2020-here-seven-ways-reduce-george-anders/

Huff, C. (2021). Employers are increasing support for mental health. American Psychological Association 2021 Trends Report, 51(1), 84. https://www.apa.org/monitor/2021/01/trends-employers-support

Enacting Change, Creating Impact: Women’s Advisory Committee for Support Staff Seeking New Members

Published on behalf of the Women’s Advisory Committee for Support Staff

The Women’s Advisory Committee for Support Staff (WACSS) supports a culture of equality, equity, engagement, and inclusion by providing a voice for women support staff at Michigan State University. The seventeen representatives of WACSS directly advise MSU’s Chief Diversity Officer, WorkLife Office Executive Director, and Associate Vice President for Human Resources, and are committed to five core purposes:

  • identifying areas of concern for women support staff and other employees and proposing creative solutions to address them;
  • recommending policies, programs, or procedures that impact support staff members, and particularly women;
  • ensuring a productive, safe, and educational work environment;
  • supporting an inclusive community; and
  • serving as a liaison between support staff and the MSU administration.

Since its establishment in 1976, WACSS has been a part of countless initiatives across campus aimed at improving the lives of all support staff, but with particular focus on women’s issues. WACSS was involved in the establishment of the Jack Breslin distinguished staff awards and creation of dedicated private nursing space for mothers, and championed the development of a resource guide on MSU’s Educational Assistance Program.

“WACSS is action-oriented and accomplishes a lot in a short amount of time,” says Ashley Lathrop, the Committee’s 2020-2021 chairperson. “Individuals that want to enact change, be a leader, and have real impact on MSU support staff should apply. You’ll have the incredible support of those sitting around the table with you—virtual or in person. There’s no better way to make change happen than to get involved!”

The Committee is currently seeking applications to fill 5 open positions (terms begin July 1, 2021): 1 Clerical-Technical (CTU), 1 Administrative-Professional (APA), 2 Labor (1585, SSTU, 274, and 324), and 1 At-Large (any category). Interested support staff from all categories are encouraged to apply to WACSS at tinyurl.com/WACSSapp by March 26, 2021. Membership interviews will be scheduled in April for highest-ranked candidates. Questions? Contact Emily Khan, the 20-21 vice chairperson, at wacss@msu.edu.

Job of the Week: On- Call Pharmacist

There are always plenty of opportunities to join the MSU community. Apart from the faculty and staff jobs posted on the Careers @ MSU website, MSU is hiring for temporary and on- call jobs within different departments on campus. This week’s job of the week is an On- Call Pharmacist (Posting #690043) for MSU’s Clinical Center. MSU Healthcare offers outpatient care to the Greater Lansing area and collaborates with hospitals in Lansing to provide inpatient care. Applications close on April 30, 2021 EST.

As an on-call pharmacist you will be responsible for overseeing Pharmacy operations, including purchasing drugs and supplies, reviewing the budget, and hiring, as well as scheduling, training and evaluating student personnel.  Other responsibilities include ordering supplies and preparing medications and other pharmaceuticals to fill prescriptions issued by physicians. You will also provide professional assistance to staff and patients. 

The ideal candidate has a Pharm D. or B.S. in pharmacy degree, an active Michigan Pharmacy and Controlled Substance License, and a certification in administering immunizations. You must have a BLS certificate. 

For more information on this position and to apply visit the link above. To learn more about MSU Health Care visit healthteam.msu.edu. Visit careers.msu.edu to view all our current job postings.

Want Greater Power and Influence? Establish Trust and Credibility.

Written by Andrea Williams, HR Organization and Professional Development

“Influencers” are all over the news, but what does it mean to be a true influencer in the workplace? It’s not about your number of Instagram followers, but rather knowing — and practicing — the skills that strengthen personal power and influence.

Positional vs. Personal Power

To start, it’s important to be aware of the characteristics and value of both positional and personal power.

Positional power is influence directly related to your position. People react to this form of power because they have to. It can help ensure strong leadership and resolute decision making and enables the direction of others to complete tasks, establish processes and procedures, and make decisions quickly.

Personal power is influence you earn by obtaining the respect of others. People respond to this form of power because they want to, not because they have to. This form of influence is often shown by people who are great at their jobs — they have strong networks and relationships, expertise and knowledge, and have established themselves as being reliable and trustworthy.

Personal power can be as influential as positional power and is completely unrelated to your job title.

Building Personal Power: Trust Is Key

True, positive influence is not coercion or manipulation. Rather, the foundation of influence and personal power comes from trust. Keep in mind the traits that help build trust:

  • openness
  • reliability
  • humility
  • use of facts
  • empathy and loyalty
  • authenticity

Think about experiences you have had and how you responded — or could have responded — to build trust:

  • When there have been problems, in what ways have you helped through your expertise, empathy, or reason?
  • When someone has required your assistance, have you helped willingly while keeping confidences and being reliable?
  • What have you done, or not done, to build trust during periods of conflict or turmoil?
  • How have you responded to opportunities to listen and try to understand others?

Remember that trust can be built or broken. To establish and maintain trust, it’s imperative to be open and honest, admit shortfalls, stick to the facts, and don’t betray confidences.

The Power of Credibility

Being trustworthy is a major component of credibility, and developing credibility is critical to wield greater influence. Ways to build credibility include:

  • Be open to sharing knowledge and resources. Establish and utilize your networks and relationships to do your best and help others when you can.
  • Be confident in your abilities but not arrogant. Acknowledge and be open to the expertise and contributions of others. Have the capacity to say, “I don’t know. What are your ideas?”
  • Walk the walk. Be authentic, fair, and transparent. Show integrity and display good character. Prove your reliability by always following through.

To be a skilled and powerful influencer, you must be trustworthy and credible. Use your credibility to demonstrate that what you want will help others achieve what they want. Follow through on your agreements and commitments, and you’ll achieve the personal power that comes from being a true influencer.

Source

Skillsoft Ireland Limited. Personal Power and Credibility. Retrieved March 1, 2021 from https://elevateu.skillport.com/skillportfe/main.action?path=summary/COURSES/comm_42_a01_bs_enus  

Connect with Your Co-Workers on Employee Appreciation Day

Employee Appreciation Day (March 5, 2021) reminds us to connect with and recognize the awesome people we work with every day. After a full year of remote work and social distancing, it’s no surprise many of us are feeling more disconnected than ever. According to Employee Benefit News, “While COVID-19 has exacerbated the effects of isolation on employees, loneliness in the workplace has been a growing problem. A pre-pandemic survey by Cigna found that more than 60% of employees were lonely at work.” If you’re struggling, know that you’re not alone and that there are small steps you can take to feel more connected.

While adding one more task to your to-do list may feel impossible, taking time to connect with or recognize your co-workers can improve your well-being tremendously. These interactions don’t have to be elaborate; a virtual chat over morning coffee with a few co-workers can do wonders for your mental health. And there’s no need to wait for a supervisor to initiate these activities. Reach out, connect and recognize your co-workers in a way and at a time that works for you.

Need some ideas to get started? Here are some ways to connect with and recognize your coworkers both one-on-one and all together:

  1. Take a virtual workout class together. Do you miss that afternoon walk or evening workout class with your co-worker? MSU Recreational Sports and Fitness Services offers virtual group classes over Zoom and Fitness On Demand, which gives you over 1,000 classes to choose from. Additionally, benefit-eligible employees have access to MSU Benefits Plus, which allows you to explore Global Fit’s growing library of free virtual classes and resources. Login to MSU Benefits Plus, click on Discount Shopping in the top navigation then type “Global Fit” in the search box to find a link to the digital resource library.
  2. Join or set-up an online coffee break to chat and check-in. Are there people you used to regularly talk with in-person that you now only communicate with via email? A regular coffee break just to check in could be an easy way to connect, even if it’s only for 10 minutes.
  3. Engage new team members. If your team has new employees, they’ve probably never seen their co-workers face-to-face. And without those unstructured points of connection between team members — coffee breaks, walking to a meeting together, etc. — it can be hard to connect with others on topics outside of work-related matters. Why not try some virtual icebreakers to help everyone get to know each other? While “icebreakers” can sound a bit cheesy, the conversations that result can be great for helping people feel more connected. MSU Extension has a list of 65 icebreaker questions for online meetings to help. Here in HR, we have a Get to Know Your HR Colleagues questionnaire that people have the option to fill out, and then we share their answers in our internal newsletter.
  4. Learn something new as a team. Ask your supervisor or manager about setting up a training program for your whole team or unit to participate in together. We suggest you check out MSU Health4U’s new Virtual Health and Well-Being Sampler Series, which is offered to units and departments. Participating units will have a chance to map out a custom, six-week course series with classes about emotional wellness, food and nutrition, and movement and fitness.
  5. Team-led virtual lunch and learn sessions. Do you have co-workers with extensive knowledge on a specific topic or a cool hobby? Ask a team member to share what they know or give a demonstration during a lunch break.
  6. Play a virtual game. There are a variety of games your team can play virtually for some lighthearted fun. From collaborative online games to virtual scavenger hunts, google “online games for remote teams” and see which ones would work best for you and your co-workers.
  7. Step away from your computer and take a break outside. Spring is right around the corner and soon it will be nice enough to take a stroll outside in the sunshine. Check-in with a co-worker on the phone while you take a quick walk or sit outside.
  8. Send a shout-out to your co-worker to recognize all the great work they do. You could email them directly, give them kudos in your department newsletter, or send a Spartan Shout-Out to the InsideMSU newsletter that goes to all MSU employees (email kudos to insidemsu@msu.edu).
  9. Mail a Thank You Note or Token of Appreciation: during one the busiest times of the year here in HR, my supervisor mailed me a bag of coffee from a shop local to her as a token of appreciation. The gesture was so kind and unexpected, it improved my mood immensely and instantly made me feel more connected to the team. While you may not be able to send your coworkers gifts, a hand-written note or postcard letting them know you’re grateful for them can be a great way to recognize their contributions.

Feel free to think outside the box and come up with ideas that better suit you and your coworkers’ personalities. Taking time to connect with and recognize your co-workers — no matter how brief — can do wonders to improve your well-being and team morale overall. As a reminder, if you’re struggling with your mental health and need to talk to a professional, be sure to utilize your employee mental health resources.

Sources:

Place, A., & Nedlund, E. (2020, December 7). WFH loneliness is the latest virtual challenge for employers. Employee Benefit News. https://www.benefitnews.com/news/wfh-loneliness-is-the-latest-virtual-challenge-for-employers

Reminder to Take Advantage of Optional MSU Benefits and Resources

Like many, during the pandemic your family has probably experienced an increased need for virtual health care options, mental health resources, and opportunities to save money. MSU is committed to offering valuable benefits to support you and your family, especially during this difficult time. As a benefits-eligible employee, you’re probably aware of MSU’s health and dental care benefit options. However, on top of those, there are a wide range of optional benefits we’d like to remind you about as well.

Beyond meeting your health care needs, these optional benefits can help you save money on needed products and services, all while staying safe with virtual or socially distanced options. We realize keeping track of all these different resources can be overwhelming. To help, we’ve created the following recap to jog your memory with links to more detailed information to learn more.

This infographic provides a quick summary of these optional benefits (click the image for a downloadable PDF version):

Optional benefit programs available:

  • Teladoc: virtually speak with a doctor 24/7 via web, phone or mobile app. They can even write you a prescription if necessary. Employees have described Teladoc as “a game changer,” and particularly helpful during the pandemic (read employee experiences here). If you haven’t already, we recommend you sign up for Teladoc now, so you’re prepared when you need it.
  • Livongo: this diabetes management program provides free supplies delivered right to your door whenever you need it and support with optional virtual coaching. Save time and money on needed supplies, while staying safe at home. Read an employee’s perspective on Livongo and find instructions to sign up.
  • Best Doctors: get medical advice from experts on your specific medical condition and feel empowered to make the best choice possible for your care. Their Behavioral Health Navigator tool offers expert advice on the diagnosis and treatment options for mental health conditions. Learn more about how Best Doctors can help during the pandemic.
  • Voluntary Benefits and Employee Discounts: these are optional benefits offered through MSU Benefits Plus. Find insurance offerings such as vision, long-term care, legal, pet, home/auto, and critical illness (some have enrollment periods). Additionally, there are a variety of discounts on everything from electronics, home goods, meal delivery services and much more.
  • On-Campus Services: save time by getting your MRI, x-ray, or CT scan done right on-campus at MSU Radiology or have the MSU Pharmacy deliver your prescriptions directly to your home if you live within 30 miles of campus (on-campus delivery still available for free). MSU Pharmacy also has a new on-campus location you can visit with COVID-19 safety measures in place.

You might not always need or think of these resources, but keeping them tucked away can make it easier and more cost-effective to manage your family’s health. As always, if you have any questions about these benefits options, please visit the HR website to learn more or contact the HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.