This week’s job of the week posting is for a Health Care Representative (Posting #694623) for Counseling and Psychiatric Services (CAPS). CAPS is an on-campus facility that provides students with services on mental health concerns, including individual and group therapy, psychiatric services, screening/triage appointments, multicultural engagement, intensive integrated clinical services, clinical care coordination, hospitalization coordination and support, as well as other related services.

As a health care representative, you will be responsible for performing front desk functions in person and over the phone in a mental health setting. Other responsibilities include greeting visitors, scheduling appointments, checking in and checking out patients to the clinic, data entry and medical insurance verification, among other tasks. The positions requires you to greet visitors in a friendly manner and provide assistance and direction within the office, register and schedule patients for all necessary appointments, maintain patients’ medical records, participate in cross coverage, participate in meetings and training as necessary, maintain confidentiality of protected health information, collaborate with providers to develop the master schedule, as well as enter and update the schedule in the electronic medical record as needed. 

The ideal candidate will have the knowledge acquired in a high school education, a minimum of one year of related or expansive work experience in a mental health office, or an equivalent combination of education and experience. Desired qualifications include completion of a healthcare assistant certificate or college course work in a health care related field or business or certification as a medical assistant. Knowledge of computer software including Microsoft Office Suite, patient scheduling software and Athena EHR are also preferred. Excellent interpersonal skills are needed to interact with students, visitors and clinicians.

For more details on the responsibilities of this position, and to view all our current postings, visits careers.msu.edu. Internal applicants should access postings through the Careers @ MSU tile in the EBS portal.