MSU employees call Teladoc “a game changer”

When you or a family member gets sick, it can be hard to fit in a trip to the doctor’s office – especially if sickness strikes in the middle of the night. Next time you need non-urgent medical care, remember you and your dependents (who are enrolled in an MSU health plan) have access to Teladoc – a service that gives you 24/7 access to a health care professional via web, phone or mobile app.

Teladoc treats general medical conditions including: cold/flu, bronchitis, allergies, pink eye, upper respiratory infections, Dermatology conditions including: skin infection, acne, skin rash, abrasions, moles/warts, Behavioral Health conditions including: stress/anxiety, depression, addiction, domestic abuse, grief counseling, and much more!

You can use Teladoc to treat a range of conditions including cold/flu, bronchitis, allergies, pink eye, dermatology and more. Jaclyn Sayen, an Administrative Assistant for the RHS Planning and Projects Office, is a big fan of Teladoc, “I’ve used it multiple times to treat pink eye for my two children…You can submit a photo (if you’d like), and I received a call back (video or voice) within 10 minutes from requesting an appointment from a licensed provider.” The average wait time to speak to a health care provider is less than 10 minutes – far quicker than sitting in a waiting room at your local urgent care or scheduling an appointment with your primary care physician.  

Quote from Jaclyn Sayen, an MSU employee: "I use Teladoc all the time. It's a game changer."

In Jaclyn’s case, the doctor decided a prescription was medically necessary, “And I was prescribed medication that was sent to a pharmacy nearest, as we were out of state at the time.” A prescription can be sent to any pharmacy in the USA, which is an excellent option if you or a family member gets sick on vacation.

Plus, you receive care at a time that is convenient for you – even the middle of the night. Vivianne Robinson, the HR Director for University Advancement, was especially grateful for Teladoc’s 24/7 service, “My husband has used it twice – the first time was 2 a.m.! They were great, fast and free.”

Jayme Bisard is a Secretary for the MSU Intercollegiate Athletics department and she agrees Teladoc is super convenient: “I called for a very basic, minor thing. It didn’t cost any money and I had a prescription called in that I could pick up right at lunch!” Using Teladoc is free for most MSU employees enrolled in an MSU health plan, the exception being those who enroll in the CDHP with HSA health plan. These folks will pay the full charge until their annual deductible is met.

Sounds great! How do I get started?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

Questions? Contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website. You can also download the Teladoc app.

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