Job of the Week: Health Care Representative

This week’s job of the week posting is for a Health Care Representative (Posting #694623) for Counseling and Psychiatric Services (CAPS). CAPS is an on-campus facility that provides students with services on mental health concerns, including individual and group therapy, psychiatric services, screening/triage appointments, multicultural engagement, intensive integrated clinical services, clinical care coordination, hospitalization coordination and support, as well as other related services.

As a health care representative, you will be responsible for performing front desk functions in person and over the phone in a mental health setting. Other responsibilities include greeting visitors, scheduling appointments, checking in and checking out patients to the clinic, data entry and medical insurance verification, among other tasks. The positions requires you to greet visitors in a friendly manner and provide assistance and direction within the office, register and schedule patients for all necessary appointments, maintain patients’ medical records, participate in cross coverage, participate in meetings and training as necessary, maintain confidentiality of protected health information, collaborate with providers to develop the master schedule, as well as enter and update the schedule in the electronic medical record as needed. 

The ideal candidate will have the knowledge acquired in a high school education, a minimum of one year of related or expansive work experience in a mental health office, or an equivalent combination of education and experience. Desired qualifications include completion of a healthcare assistant certificate or college course work in a health care related field or business or certification as a medical assistant. Knowledge of computer software including Microsoft Office Suite, patient scheduling software and Athena EHR are also preferred. Excellent interpersonal skills are needed to interact with students, visitors and clinicians.

For more details on the responsibilities of this position, and to view all our current postings, visits careers.msu.edu. Internal applicants should access postings through the Careers @ MSU tile in the EBS portal.

Reminder to Take Advantage of Optional MSU Benefits and Resources

Like many, during the pandemic your family has probably experienced an increased need for virtual health care options, mental health resources, and opportunities to save money. MSU is committed to offering valuable benefits to support you and your family, especially during this difficult time. As a benefits-eligible employee, you’re probably aware of MSU’s health and dental care benefit options. However, on top of those, there are a wide range of optional benefits we’d like to remind you about as well.

Beyond meeting your health care needs, these optional benefits can help you save money on needed products and services, all while staying safe with virtual or socially distanced options. We realize keeping track of all these different resources can be overwhelming. To help, we’ve created the following recap to jog your memory with links to more detailed information to learn more.

This infographic provides a quick summary of these optional benefits (click the image for a downloadable PDF version):

Optional benefit programs available:

  • Teladoc: virtually speak with a doctor 24/7 via web, phone or mobile app. They can even write you a prescription if necessary. Employees have described Teladoc as “a game changer,” and particularly helpful during the pandemic (read employee experiences here). If you haven’t already, we recommend you sign up for Teladoc now, so you’re prepared when you need it.
  • Livongo: this diabetes management program provides free supplies delivered right to your door whenever you need it and support with optional virtual coaching. Save time and money on needed supplies, while staying safe at home. Read an employee’s perspective on Livongo and find instructions to sign up.
  • Best Doctors: get medical advice from experts on your specific medical condition and feel empowered to make the best choice possible for your care. Their Behavioral Health Navigator tool offers expert advice on the diagnosis and treatment options for mental health conditions. Learn more about how Best Doctors can help during the pandemic.
  • Voluntary Benefits and Employee Discounts: these are optional benefits offered through MSU Benefits Plus. Find insurance offerings such as vision, long-term care, legal, pet, home/auto, and critical illness (some have enrollment periods). Additionally, there are a variety of discounts on everything from electronics, home goods, meal delivery services and much more.
  • On-Campus Services: save time by getting your MRI, x-ray, or CT scan done right on-campus at MSU Radiology or have the MSU Pharmacy deliver your prescriptions directly to your home if you live within 30 miles of campus (on-campus delivery still available for free). MSU Pharmacy also has a new on-campus location you can visit with COVID-19 safety measures in place.

You might not always need or think of these resources, but keeping them tucked away can make it easier and more cost-effective to manage your family’s health. As always, if you have any questions about these benefits options, please visit the HR website to learn more or contact the HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.