Best Doctors Benefit Offers New Behavioral Health Navigator Service

Your mental health needs to be a priority. As we continue living through this pandemic, that is especially important now more than ever. MSU’s Best Doctors (also known as Teladoc Medical Experts) benefit recognizes how important mental health is. A new service they are now offering to benefit-eligible MSU employees and retirees is their Behavioral Health Navigator.

As a benefit-eligible employee or retiree, if you or your eligible dependent is facing depression, anxiety, or a related condition and want a second opinion, Best Doctors/Teladoc Medical Experts wants to help. Best Doctors/Teladoc Medical Experts gives expert second medical opinions and access to coaching and online education tools. And now with the Behavioral Health Navigator, they offer these services for more than just medical care.

So whether you’re just looking for a second opinion, don’t feel like your condition isn’t improving, need help to find a mental health provider who specializes in your specific condition, or have questions related to your condition, the Behavioral Health Navigator is here to help. Listen to this member experience in the following video:

The Best Doctors/Teladoc Medical Experts team of leading psychiatrists, psychologists, and social workers take the time to list to your concerns and complete an in-depth review and assessment of your existing diagnosis and treatment plan while guiding you through the mental health care system to monitor your progress.

How to use the Behavioral Health Navigator:

  1. Contact Best Doctors/Teladoc Medical Experts – You’ll be connected to a behavioral health nurse who will be assigned to you throughout the course of your care. The nurse will perform a video interview to help determine the need for additional assessment or record collection.
  2. In-depth review & report – After the nurse performs the interview, they will complete an assessment summary to send to the behavioral health medical director and an expert psychiatrist. After they review your summary and history, they will either talk to you further or provide recommendations for improvement.
  3. Follow through – Your nurse will guide you through the report, make sure you understand the recommendations, answer your questions, and follow-up throughout your therapy.

Contact Best Doctors/Teladoc Medical Experts today to get started at 866-904-0910, BestDoctors.com, or download the app. Best Doctors/Teladoc Medical Experts is available to faculty, staff, and retirees who are eligible to enroll in MSU health plans. Learn more about this benefit on the MSU Human Resources website.

Compassionate Leadership: Awareness of Mental Health Needs as the Pandemic Continues

Written by Jennie Yelvington, MSW, ACSW, Program Manager, MSU HR Organization & Professional Development

The last few months have been a long haul, and from all indications, it will still be quite some time before the COVID-19 crisis is behind us. Information changes daily, forcing us to shift gears quickly and adjust plans in virtually every role we have — be it employee, leader, parent, caretaker, or even citizen given our current sociopolitical landscape. As time goes on, the continually shifting ground can be disorienting, and emotional overload can impact our mental health. It is not uncommon for people to feel motivated and focused one day (or week) and then burned out and struggling the next. For those experiencing depression, anxiety, and other mental health conditions pre-COVID — perhaps silently — the impact may be even more severe. 

In addition, “employees who have had to adjust to new vulnerabilities, uncertainties, and business practices from COVID-19 are now being re-traumatized through repeated exposure to images and threats of violence. For some, this moment is a wakeup call to make important and necessary changes, but for many, there is a cumulative deep emotional overload and exhaustion. Coping with these two huge social forces in the context of social distancing and greater financial uncertainty leaves people feeling frightened.” (Goodson, 2020) What can leaders do to support their team members and colleagues, while attempting to navigate this terrain? Here are some tips to keep in mind:

  1. Commit to your own self-care and encourage your staff to do the same. If you don’t take the time and effort for self-care, you will not be able to do the other items on this list effectively. Here’s the rundown:  
    • Get enough sleep and keep a consistent schedule as much as possible.  
    • Take breaks. Get outside, go for a walk, meditate, get away from your screens even if it’s just for a few minutes. 
    • Move. Do something that you enjoy to get some exercise. Walking, yoga, running, strength training, golfing, dancing, whatever you like.  
    • Connect. We all have an innate need to connect with others. Suggestions: call that friend who makes you laugh, reach out to brighten someone’s day, do something fun with your family (instead of just the to-do list), or meet with a colleague for a socially distanced, outdoor coffee hour. 
    • Take time off as you are able. Even a long weekend or a few hours here and there to get away from work — and social media — can be rejuvenating. 
  2. Stay aware. If you notice that a staff member or colleague shifts from being engaged and productive to detached or agitated, check-in. Not to judge or diagnose, but to see how they are and listen. 
  3. Show compassion and reassurance. Normalize these ups and downs and the impact on everyone’s psyche — though, it may look somewhat different from person to person. Demonstrate empathy and allow for flexibility when possible as people try to meet the demands of caretaking, financial struggles, and more. 
  4. Provide structure and continuity where possible. Talk about what isn’t changing, have project plans so that expectations are clear, keep people briefed on the latest information as you become aware, focus on vision, values, and mission as driving factors regardless of other changes. 
  5. Stay realistic while maintaining some base expectations. Productivity may not be as high or consistent as it was pre-pandemic. There may be points of higher output and other times when family or emotional demands take a toll. Communication is key. What are the priority items that must be completed on time? Where can there be flexibility? How do you prefer people communicate with you if a deadline is at risk?  
  6. Support skill-building. Most employees (and likely you, too) have needed to do their jobs in new ways to meet current needs. Some have put off this learning, hoping that they could ride it out until this situation passes. That is no longer an option. Covering for not having the skills to do the work needed adds to the stress. Do skills inventories with staff to see what areas to strengthen to do the work at hand in this environment. Support people in finding the skill-building opportunities they need and follow up to make sure they’ve followed through and found it helpful. Call MSU HR, Organization & Professional Development and/or Academic Advancement Network for guidance or read some of these questions to help assess learning needs. 
  7. Communicate openly, honoring what is difficult while staying optimistic about the future. Share information you can promptly. If you are having a particularly bad day, it is probably best not to share all your worst thoughts with your staff. Talk to a trusted friend to get perspective first. As new announcements come out, check in with staff to see what their reactions are, what questions they have and discuss how the news could impact them. 
  8. Provide referrals. If you notice that people are struggling, be sure to remind them of the resources available.  

“Leaders set the tone and culture of organizations. They should remind people to take care of themselves and share what they are doing to stay healthy and well. This may mean leaders must get outside their comfort zone. Employees are likely to be reassured by the willingness of leaders to show vulnerability and share how they are coping. This conveys to employees that they are not alone in what they are feeling and experiencing. Ideally, it communicates we are in this together and you are supported. Also, it demonstrates the organization’s commitment to transparency and continuous communication.” (American Psychiatric Association, 2020)  

So grant yourself and others some grace as we move through this imperfectly. Take time to relax and connect with others to further resiliency, set realistic goals and give yourself credit for all that you’ve managed thus far in a challenging situation. Take care, Spartans. Together we can do this. 

Sources:

Scott Goodson (2020, June 25). How to Lead Through Employee Mental Health Issues During Covid. Retrieved August 19, 2020, from https://www.inc.com/scott-goodson-chip-walker/how-to-lead-through-employee-mental-health-issues-during-covid.html

Employee Mental Health & Well-being During & Beyond COVID-19. (n.d.). Retrieved August 19, 2020, from http://www.workplacementalhealth.org/Employer-Resources/Employee-Mental-Health-Well-being-During-Beyon

Mental Health Awareness: Resources to Know About for Those in Need

May is Mental Health Awareness Month, and during the COVID-19 health care crisis, we want to ensure that you are aware of the various virtual mental health resources available to MSU employees during these difficult times.

MSU faculty/staff and their dependents who are currently enrolled in an MSU health care plan have access to Teladoc – an online medical care service that gives you 24/7 access to a healthcare professional via web, phone or mobile app in minutes. Eligible employees and their dependents, who must be over the age of 18, can also receive medical care for their behavioral health (depression, anxiety, grief counseling, addiction, etc.).

Watch the video below to learn more about how Teladoc works:

How Does it Work?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

To learn more about Teladoc or for any questions you may have, contact Teladoc directly at 1-800-Teladoc, at the Teladoc website or by downloading the Teledoc app for Apple/Android by searching for “Teladoc” in the Apple Store or Google Play.

Lately, Have You Felt Distracted, Unfocused, Sad, Angry, Overwhelmed or Confused?

This is a guest post written by Jonathon Novello, MSU Health4U consultant and EAP counselor.

Over the last month, mental health providers have seen an increase in clients with anxieties related to current challenges and uncertainties caused by the worldwide pandemic. They seek answers to big questions about their health, families, jobs, finances, and relationships. They describe feeling distracted, unfocused, sad, angry, overwhelmed, and confused. Many are feeling something unexpected, a feeling that they may not be able to immediately identify.

That feeling is grief.

Grief is an emotion we typically associate with death, but we can feel grief even when we haven’t lost someone close to us. In fact, grief has to do with how we adjust to any loss; and right now, we are surrounded by it. Think about the losses you’ve experienced recently and see if they are similar to what other Spartans have endured, such as loss of:

  • Health
  • Certainty and predictability
  • A clear sense of the future
  • Vacations and other experiences
  • Time with extended family and friends
  • Variety and freedom
  • Comfort, safety and security

When humans experience loss we feel grief. Grief is the process of moving from resistance of that loss to acceptance. We don’t want to lose stability, time with our parents, or the opportunity to watch our daughter’s senior soccer season, so our brain resists that loss. We struggle with it and experience a whole series of emotions as we sort out what this loss means to us.

Here’s the thing about grief: there are no short-cuts. Grief is a process that we must move through in order to accept and live with our new reality. The grief process is often inconvenient, and at times frustratingly slow. While we are grieving, our brains are being taxed with a whole host of complicated feelings, from anger, to sorrow, to bargaining, to denial. These feelings come and go and are not linear. We might feel fine one morning, and then something happens around noon and we start to feel angry, and then by dinnertime we are suddenly weepy and sad. Or, we may think we’ve left anger and moved onto sorrow, only to feel anger well up again.

It is very common for people who are struggling with grief to have difficulty concentrating, and many find it much harder to focus on work, other responsibilities, or even pastimes that normally reduce their stress. That is normal and expected.

Have you felt like that at some point in the past several weeks? Maybe you’ve been unfocused this week or more easily distracted. Maybe you’ve been feeling unmoored and “blue.” You may have noticed some days your emotions feel like they are right under the surface, ready to burst through if someone says just the wrong thing, or you drop one more Zoom call.

We are all dealing with loss and knowing this might help us have compassion for ourselves, as well as others. You are not alone in this. Remember that grief is a process. We know that Spartans Will move through this, but at our own pace and in our own time. Be patient with yourselves and with each other and try not to rush the process.

Resources to Help You and Your Family

If you or a family member would like to talk to someone, remember The Employee Assistance Program (EAP) is a confidential counseling service provided at no cost to MSU faculty, staff, retirees, graduate student employees and their benefit-eligible family members. During this period of physical distancing, EAP counselors are now exclusively offering Telehealth videoconferencing, which is an encrypted platform that is completely confidential and HIPAA compliant. Learn how to make an appointment.

Additionally, MSU Health4U has a variety of resources on their website that may be useful, including the following:

Lastly, MSU employees who are enrolled in an MSU health plan have access to Teladoc, which offers behavioral health (depression, anxiety, grief counseling, addiction, etc.) services via web, phone or app for members and their dependents who are age 18+. Learn more about Teladoc.

Coronavirus: MSU Benefit Resources Round-Up

As the situation and details regarding the coronavirus and its impact continue to unfold and change, we want to make sure you’re aware of various benefit-related resources to help you and your family. Here’s a breakdown of what’s available:

Health Care Resources

  • Teladoc for Online Medical Care: employees and their dependents currently enrolled in an MSU health plan have 24/7 access to a health care professional via web, phone or mobile app. Teladoc is an ideal tool if you’d like to have a doctor evaluate and treat symptoms while minimizing in-person contact. Teladoc doctors are equipped to answer questions about the coronavirus, evaluate your risk, and advise on next steps. MSU employees most commonly get help with cold/flu, bronchitis, allergies, pink eye, dermatology and more. Employees and their dependents who are over the age of 18 can also receive medical care for behavioral health (depression, anxiety, etc.). Learn more about Teladoc and how to sign up.
  • Prescription Refills and Delivery to Your Home: MSU’s prescription drug plan is administered through CVS Caremark, and MSU Pharmacy on campus is a CVS-preferred pharmacy. To help you and your family during this time, CVS Pharmacy and MSU Pharmacy are offering free prescription delivery to your home. Additionally, MSU Pharmacy offers a 90-supply on prescriptions and CVS Pharmacy is waiving early refill limits on 30-day prescriptions for maintenance medications at any in-network pharmacy. Learn more about prescription resources.
  • Livongo for Free, Unlimited Diabetes Supplies Delivered to Your Home: Livongo is a diabetes management program completely free to MSU employees, their spouse and dependents. After you sign up, you will be shipped the Livongo Welcome Kit that includes the Livongo meter and all the supplies you need to check your blood glucose. This is an ideal tool to help you receive necessary medical supplies for free without leaving your home. Learn more about Livongo and how to sign up.
  • Blue Cross Blue Shield of Michigan (BCBSM) Care Resources: BCBSM is offering different ways to see a health care professional from the comfort of your home, so you can keep yourself and others safe. Their 24-Hour Nurse Line allows you to speak to a registered nurse if you have questions about the coronavirus or would like free health care advice. Blue Cross Online Visits allows you to have a face-to-face, virtual visit with a doctor 24/7. Options available are based on the MSU health plan you’re enrolled in – find out more here.
  • Employee Assistance Program and MSU Health4U for Counseling: The Employee Assistance Program (EAP) is a confidential counseling service provided at no cost to MSU staff, faculty, retirees, graduate student employees, and their families. The EAP and MSU Health4U are now offering counseling services by either video conferencing or phone. Learn more about counseling services.
  • Food and Nutrition Appointment with MSU Health4U: MSU Health4U is now exclusively offering telehealth video conferencing appointments for their food and nutrition services. Learn more about scheduling a food and nutrition appointment.
  • Tips for Taking Care of Yourself in Times of Uncertainty: the WorkLife Office understands the uncertainty surrounding the coronavirus is likely causing stress about the unknown and how best to move forward. Consider these WorkLife Office self-care tips.

Child and Elder Care Resources

Remote Work Resources

  • MSU Guide to Remote Access: visit remote.msu.edu/working website for the most up-to-date information and resources related to remote work options. Find more details about collaboration tools, connecting remotely, FAQs and more.
  • Work-Related Frequently Asked Questions: these FAQs on the HR website will continue to be supplemented and modified as the situation develops.
  • WorkLife Office Tips for Remote Work: the WorkLife Office is working hard to support you during this time by developing a variety of remote-work resources, including blog posts, webinars, and feedback surveys to assist employees. Learn more on the WorkLife Office website.

Professional Development Resources

  • Use elevateU for professional development: while in-person classes through Organization and Professional Development are currently unavailable, elevateU offers free online resources to MSU employees to help you continue your professional development. Find books, videos, courses and more that cover a variety of topics including leadership, change management, communication skills, project management and more. Learn more about elevateU and how to access it.

Find the most up-to-date information about MSU’s response to the coronavirus at msu.edu/coronavirus. Additionally, MSU employees should check the remote.msu.edu/working website for the most up-to-date information and resources for remote work options.

Win a Free Amazon Echo Dot™ with Teladoc!

Would you like the chance to win a FREE Amazon Echo Dot™? Set up your Teladoc account and you could be entered to win! Teladoc is giving away a limited number of these smart speakers. MSU employees and their dependents who are currently enrolled in an MSU health plan have access to Teladoc – an online medical care service that gives you 24/7 access to a healthcare professional via the web, phone, or mobile app in minutes.

Since Teladoc is already part of your MSU benefits, all you have to do is set up your account/update your medical history by Feb. 21, 2020, for your chance to win a free Amazon Echo Dot™. Note: if you are already registered but didn’t provide your medical history, simply update your history for a chance to win.

Here are three quick and easy ways to update your medical history:

  1. Download the mobile app
  2. Call Teladoc at 1-800-TELADOC (835-2362)
  3. Visit Teladoc.com and clicking “SET UP ACCOUNT”

You can use your Teladoc account throughout the year to:

  • Talk to a doctor by phone or video 24/7.
  • Get a diagnosis of your symptoms, treatment, and a prescription when needed.
  • Avoid the potentially high costs and long wait times of the ER.

To learn more about Teladoc, visit the Teladoc page on our MSU HR website.

Questions? Contact HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434. Find more information about MSU-related benefits and resources on our website hr.msu.edu.

Accomplish Your 2020 Goals with Help from MSU HR

We’re officially one month into the new year! Have you made resolutions that are becoming more difficult to keep each day? If so, don’t worry, you are not alone. In fact, 80% of New Year’s resolutions begin to fizzle out by February (Psychology Today, 2018). Here at MSU HR, we want to encourage you to keep going by identifying resources right at your disposal to make keeping your resolutions a bit easier.

Work/ Professional Life:

We often have work or career-related goals that may include enhancing leadership skills, improving communication, increasing knowledge, etc. Discover resources offered through MSU to support you in your professional development:

  • Attend Organization and Professional Development (OPD) courses to enhance your leadership skills and aid in career development. Find a variety of OPD courses offered here.
  • If you’re a support staff employee, be sure to use your Educational Assistance funds for career development opportunities such as OPD courses, attending conferences, and so much more. Learn more about your Ed Assist benefit here.

Health:

It might come as no surprise that the most common (and most commonly broken) New Year’s resolutions are centered around health and wellness (Time Magazine, 2012). Below are benefits and resources you can utilize as an eligible MSU employee to help maintain a healthy lifestyle.

  • Take a trip to your doctor and stay up-to-date on your health! Get your annual physicals, eye exams, and check-ups.
  • Check out MSU Health4U courses! From learning how to cook quick and healthy meals, to participating in active stretching, MSU Health4U offers a variety of health and wellness programs. Click here to discover more.
  • Utilize discounts at local gyms offered through MSU Benefits Plus. Receive 5-20% off at various locations including LA Fitness, 24 Hour Fitness, Anytime Fitness along with regional chains, local gyms, and specialty studios. Log into MSU Benefits Plus to discover ways to save!
  • Prioritize your mental health! MSU employees and their adult dependents who are currently enrolled in an MSU health plan have access to behavioral health services offered through Teladoc. Find support and receive 24/7 access to a healthcare professional conveniently online. Find more information on Teladoc and how to use it here.

Money and Savings:

Money is another common resolution topic amongst Americans. Saving money is often linked to less stress because it allows you to be more prepared for changes in life and may give you the flexibility to spend your money on your own terms (Refresh Financial, 2019). Learn more about MSU benefits that promote financially responsible habits:

  • If you enrolled in a flexible spending account for this year, utilize those funds for eligible expenses such as band-aids, shoe insoles, and aspirin! Flexible Spending Accounts (FSA) help you save money by allowing you to use pre-tax dollars to pay for eligible expenses. Participants save an average of 30% on eligible expenses. Discover various items you can use your FSA funds at the FSA Store. You can also learn more about FSAs on our website here.
  • Put more towards retirement! Consider taking advantage of compounding retirement savings that will end up saving you more in the long run. Learn how compounding works and discover various retirement plans here.

Sticking to New Year’s resolutions may not be easy, but with these tips, we hope that you continue to see your goals as possible. Questions? Contact HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434. Find more information about MSU-related benefits and resources on our website hr.msu.edu.

MSU employees call Teladoc “a game changer”

When you or a family member gets sick, it can be hard to fit in a trip to the doctor’s office – especially if sickness strikes in the middle of the night. Next time you need non-urgent medical care, remember you and your dependents (who are enrolled in an MSU health plan) have access to Teladoc – a service that gives you 24/7 access to a health care professional via web, phone or mobile app.

Teladoc treats general medical conditions including: cold/flu, bronchitis, allergies, pink eye, upper respiratory infections, Dermatology conditions including: skin infection, acne, skin rash, abrasions, moles/warts, Behavioral Health conditions including: stress/anxiety, depression, addiction, domestic abuse, grief counseling, and much more!

You can use Teladoc to treat a range of conditions including cold/flu, bronchitis, allergies, pink eye, dermatology and more. Jaclyn Sayen, an Administrative Assistant for the RHS Planning and Projects Office, is a big fan of Teladoc, “I’ve used it multiple times to treat pink eye for my two children…You can submit a photo (if you’d like), and I received a call back (video or voice) within 10 minutes from requesting an appointment from a licensed provider.” The average wait time to speak to a health care provider is less than 10 minutes – far quicker than sitting in a waiting room at your local urgent care or scheduling an appointment with your primary care physician.  

Quote from Jaclyn Sayen, an MSU employee: "I use Teladoc all the time. It's a game changer."

In Jaclyn’s case, the doctor decided a prescription was medically necessary, “And I was prescribed medication that was sent to a pharmacy nearest, as we were out of state at the time.” A prescription can be sent to any pharmacy in the USA, which is an excellent option if you or a family member gets sick on vacation.

Plus, you receive care at a time that is convenient for you – even the middle of the night. Vivianne Robinson, the HR Director for University Advancement, was especially grateful for Teladoc’s 24/7 service, “My husband has used it twice – the first time was 2 a.m.! They were great, fast and free.”

Jayme Bisard is a Secretary for the MSU Intercollegiate Athletics department and she agrees Teladoc is super convenient: “I called for a very basic, minor thing. It didn’t cost any money and I had a prescription called in that I could pick up right at lunch!” Using Teladoc is free for most MSU employees enrolled in an MSU health plan, the exception being those who enroll in the CDHP with HSA health plan. These folks will pay the full charge until their annual deductible is met.

Sounds great! How do I get started?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

Questions? Contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website. You can also download the Teladoc app.

Enjoy the fresh air this allergy season with Teladoc!

As warmer weather approaches so do those seasonal allergies and other illnesses. Have you dealt with constant sneezing, congestion, runny nose and itchy eyes? They could be a sign of seasonal allergies, which come around when the weather becomes warmer and flowers begin to blossom. We know going outside can get difficult with pollen in the air, you’re not always able to enjoy those outdoor activities. Try to get ahead of it this season with Teladoc, you can get advice for allergies and other illnesses.

Allergies aren’t the only thing that can affect you during the spring time – different illnesses like asthma, Lyme’s Disease and respiratory viruses are all common illnesses during the warmer months.

Here are some tips to help you combat seasonal illnesses (Teladoc, 2016):

  • On dry windy days, stay inside as much as possible.
  • Hire someone to mow the lawn and other outside chores.
  • Keep doors and windows closed at night (that’s when pollen counts are high).
  • Use a dehumidifier to keep indoor air dry.
  • After spending time outside, remove and wash your clothes immediately.
  • Don’t hang laundry outside to dry.
  • Wear a pollen mask if doing outside chores and activities.

We know that life can happen, and you may not always be able to see your physician. That’s when Teladoc comes in! Teladoc gives you 24/7 access to speak with a licensed health care professional by web, phone, or mobile app. Teladoc can send prescriptions to a nearby pharmacy when medically necessary. To speak with a licensed health care professional through Teladoc, you need to:

  1. Request: Ask to talk to a health care professional 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: Speak with a health care professional; take as much time as you need to explain your medical concern.
  3. Resolve: If medically necessary, a prescription will be sent to the pharmacy of your choice.

To find more information on this benefit you can visit the HR website. To sign up, visit Teladoc.com and click on “Member Login” to set up your Teladoc account. Then request a consult with an available medical professional. If you have any questions you can contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website.

Teladoc. (2016, May 03). Seasonal Allergy Tips. Retrieved April 3, 2019, from https://www.teladoc.com/blog/2016/05/03/seasonal-allergy-tips/

Sick while on vacation? Get medical advice 24/7 from Teladoc

Will you be traveling during the holiday season? If you or a family member gets sick or needs medical advice while you’re away (within the USA), remember that Teladoc is here to help. Teladoc gives you 24/7 access to speak with a licensed health care professional by web, phone, or mobile app. They can even send prescriptions to a nearby pharmacy when medically necessary. This benefit is available to all MSU employees and their dependents who are currently enrolled in an MSU health plan.

How Does it Work?
When you need medical advice, you can receive quality care from a licensed health care professional in three simple steps:

  1. Request: Ask to talk to a health care professional 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: Speak with a health care professional; take as much time as you need to explain your medical concern.
  3. Resolve: If medically necessary, a prescription will be sent to the pharmacy of your choice.

To find more information on this benefit you can visit the HR website. To sign up, visit Teladoc.com and click on “Member Login” to set up your Teladoc account. Then request a consult with an available medical professional. If you have any questions you can contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website.