Your Best Doctors Benefit is Available to Help You

If you’re facing a serious diagnosis or recommendations for medical care such as surgery, chemotherapy, radiation or other treatment options, your Best Doctors benefit can help. Before you decide on your course of action have your medical diagnosis, treatment plan and/or medical questions reviewed and answered by world-renowned medical experts – at no cost to you. As a result, you’ll be sure to have the right information, the right diagnosis and the right treatment plan. We’re happy to offer this free benefit to all benefits-eligible employees and retirees.

Why Do People Use Best Doctors?

Reasons people use Best Doctors: 32% need help deciding between treatment options, 26% have symptoms that aren't improving, 23% question their need for surgery, 6% are skeptical of their doctors, and 5% don't understand their diagnosis. Source for data is from the Best Doctors website.

People go to Best Doctors to find answers and leave feeling more confident about their decisions. Watch the video below to hear the Price family’s story. They share, “Had it not been for Best Doctors, I would have had a hugely more invasive procedure that would have limited function and extended my recovery time.”

How Does It Work?

Member Testimonial – Price Family CTABD from Teladoc Health on Vimeo.

Visit the Best Doctors website and click “Create a Profile” to register. You then have the option to use the following services:

  1. Expert Opinion: Have a physician conduct an in-depth review of your medical case and receive expert advice about medical treatment options. 
  2. Find a Specialist: Get help finding a specialist near you.
  3. Treatment Decision Support: You have access to coaching and interactive, online educational tools that offer in-depth and easy-to-follow information about your specific medical condition. Use these tools to help you make more educated, confident decisions about your health.
  4. Medical Records eSummary: With your permission, you have the option to allow Best Doctors to collect and organize your medical records for you and provide them on a USB drive. You will also receive a personal Health Alert Summary based on the records collected, giving you a total snapshot of your medical wellness.

Questions? Learn more on the HR website or visit the Best Doctors website.

Sick while on vacation? Get medical advice 24/7 from Teladoc

Will you be traveling during the holiday season? If you or a family member gets sick or needs medical advice while you’re away (within the USA), remember that Teladoc is here to help. Teladoc gives you 24/7 access to speak with a licensed health care professional by web, phone, or mobile app. They can even send prescriptions to a nearby pharmacy when medically necessary. This benefit is available to all MSU employees and their dependents who are currently enrolled in an MSU health plan.

How Does it Work?
When you need medical advice, you can receive quality care from a licensed health care professional in three simple steps:

  1. Request: Ask to talk to a health care professional 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: Speak with a health care professional; take as much time as you need to explain your medical concern.
  3. Resolve: If medically necessary, a prescription will be sent to the pharmacy of your choice.

To find more information on this benefit you can visit the HR website. To sign up, visit and click on “Member Login” to set up your Teladoc account. Then request a consult with an available medical professional. If you have any questions you can contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website.

Best Doctors offers three great services

Best Doctors is available to all members of MSU health plans. They offer three main services at no out-of-pocket costs to you:

In-Depth Medical Review & Interconsultation, where experienced medical professionals can answer any questions you may have about a medical diagnosis or treatment options.

When to call: Best Doctors Logo

  • You have questions about your existing diagnosis or treatment options.
  • Your doctor hasn’t given you a diagnosis or you aren’t getting better even with treatment.
  •  You wonder if you really need surgery or other recommended medical procedures.
  •  You want to make sure you are getting the right care from the right medical specialist.

Have a question about a medical diagnosis or treatment options? Ask the Expert.

When to call:

  • You have any general or specific medical question, and don’t want to rely on the Internet for information.
  • You have heard about a new treatment option or medical procedure and wonder if it’s right for you.
  • You are uncertain if the medications you’re now taking are the best options for you.

Need a pediatrician? Want the best surgeon in your area? Looking for a world-class medical specialist? Just contact Best Doctors to Find a Best Doctor, and they will locate the right doctor for you—one who’s nearby and in your health plan.

When to call:

  • You just moved to a new area and are looking for a doctor.
  • You believe you need to consult with a specialist.
  • You would like additional providers you can see about your condition.

To get started, call 1-866-904-0910 or visit their website.