Mental Health Awareness: Resources to Know About for Those in Need

May is Mental Health Awareness Month, and during the COVID-19 health care crisis, we want to ensure that you are aware of the various virtual mental health resources available to MSU employees during these difficult times.

MSU faculty/staff and their dependents who are currently enrolled in an MSU health care plan have access to Teladoc – an online medical care service that gives you 24/7 access to a healthcare professional via web, phone or mobile app in minutes. Eligible employees and their dependents, who must be over the age of 18, can also receive medical care for their behavioral health (depression, anxiety, grief counseling, addiction, etc.).

Watch the video below to learn more about how Teladoc works:

How Does it Work?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

To learn more about Teladoc or for any questions you may have, contact Teladoc directly at 1-800-Teladoc, at the Teladoc website or by downloading the Teledoc app for Apple/Android by searching for “Teladoc” in the Apple Store or Google Play.

Coronavirus: MSU Benefit Resources Round-Up

As the situation and details regarding the coronavirus and its impact continue to unfold and change, we want to make sure you’re aware of various benefit-related resources to help you and your family. Here’s a breakdown of what’s available:

Health Care Resources

  • Teladoc for Online Medical Care: employees and their dependents currently enrolled in an MSU health plan have 24/7 access to a health care professional via web, phone or mobile app. Teladoc is an ideal tool if you’d like to have a doctor evaluate and treat symptoms while minimizing in-person contact. Teladoc doctors are equipped to answer questions about the coronavirus, evaluate your risk, and advise on next steps. MSU employees most commonly get help with cold/flu, bronchitis, allergies, pink eye, dermatology and more. Employees and their dependents who are over the age of 18 can also receive medical care for behavioral health (depression, anxiety, etc.). Learn more about Teladoc and how to sign up.
  • Prescription Refills and Delivery to Your Home: MSU’s prescription drug plan is administered through CVS Caremark, and MSU Pharmacy on campus is a CVS-preferred pharmacy. To help you and your family during this time, CVS Pharmacy and MSU Pharmacy are offering free prescription delivery to your home. Additionally, MSU Pharmacy offers a 90-supply on prescriptions and CVS Pharmacy is waiving early refill limits on 30-day prescriptions for maintenance medications at any in-network pharmacy. Learn more about prescription resources.
  • Livongo for Free, Unlimited Diabetes Supplies Delivered to Your Home: Livongo is a diabetes management program completely free to MSU employees, their spouse and dependents. After you sign up, you will be shipped the Livongo Welcome Kit that includes the Livongo meter and all the supplies you need to check your blood glucose. This is an ideal tool to help you receive necessary medical supplies for free without leaving your home. Learn more about Livongo and how to sign up.
  • Blue Cross Blue Shield of Michigan (BCBSM) Care Resources: BCBSM is offering different ways to see a health care professional from the comfort of your home, so you can keep yourself and others safe. Their 24-Hour Nurse Line allows you to speak to a registered nurse if you have questions about the coronavirus or would like free health care advice. Blue Cross Online Visits allows you to have a face-to-face, virtual visit with a doctor 24/7. Options available are based on the MSU health plan you’re enrolled in – find out more here.
  • Employee Assistance Program and MSU Health4U for Counseling: The Employee Assistance Program (EAP) is a confidential counseling service provided at no cost to MSU staff, faculty, retirees, graduate student employees, and their families. The EAP and MSU Health4U are now offering counseling services by either video conferencing or phone. Learn more about counseling services.
  • Food and Nutrition Appointment with MSU Health4U: MSU Health4U is now exclusively offering telehealth video conferencing appointments for their food and nutrition services. Learn more about scheduling a food and nutrition appointment.
  • Tips for Taking Care of Yourself in Times of Uncertainty: the WorkLife Office understands the uncertainty surrounding the coronavirus is likely causing stress about the unknown and how best to move forward. Consider these WorkLife Office self-care tips.

Child and Elder Care Resources

Remote Work Resources

  • MSU Guide to Remote Access: visit remote.msu.edu/working website for the most up-to-date information and resources related to remote work options. Find more details about collaboration tools, connecting remotely, FAQs and more.
  • Work-Related Frequently Asked Questions: these FAQs on the HR website will continue to be supplemented and modified as the situation develops.
  • WorkLife Office Tips for Remote Work: the WorkLife Office is working hard to support you during this time by developing a variety of remote-work resources, including blog posts, webinars, and feedback surveys to assist employees. Learn more on the WorkLife Office website.

Professional Development Resources

  • Use elevateU for professional development: while in-person classes through Organization and Professional Development are currently unavailable, elevateU offers free online resources to MSU employees to help you continue your professional development. Find books, videos, courses and more that cover a variety of topics including leadership, change management, communication skills, project management and more. Learn more about elevateU and how to access it.

Find the most up-to-date information about MSU’s response to the coronavirus at msu.edu/coronavirus. Additionally, MSU employees should check the remote.msu.edu/working website for the most up-to-date information and resources for remote work options.

MSU employees call Teladoc “a game changer”

When you or a family member gets sick, it can be hard to fit in a trip to the doctor’s office – especially if sickness strikes in the middle of the night. Next time you need non-urgent medical care, remember you and your dependents (who are enrolled in an MSU health plan) have access to Teladoc – a service that gives you 24/7 access to a health care professional via web, phone or mobile app.

Teladoc treats general medical conditions including: cold/flu, bronchitis, allergies, pink eye, upper respiratory infections, Dermatology conditions including: skin infection, acne, skin rash, abrasions, moles/warts, Behavioral Health conditions including: stress/anxiety, depression, addiction, domestic abuse, grief counseling, and much more!

You can use Teladoc to treat a range of conditions including cold/flu, bronchitis, allergies, pink eye, dermatology and more. Jaclyn Sayen, an Administrative Assistant for the RHS Planning and Projects Office, is a big fan of Teladoc, “I’ve used it multiple times to treat pink eye for my two children…You can submit a photo (if you’d like), and I received a call back (video or voice) within 10 minutes from requesting an appointment from a licensed provider.” The average wait time to speak to a health care provider is less than 10 minutes – far quicker than sitting in a waiting room at your local urgent care or scheduling an appointment with your primary care physician.  

Quote from Jaclyn Sayen, an MSU employee: "I use Teladoc all the time. It's a game changer."

In Jaclyn’s case, the doctor decided a prescription was medically necessary, “And I was prescribed medication that was sent to a pharmacy nearest, as we were out of state at the time.” A prescription can be sent to any pharmacy in the USA, which is an excellent option if you or a family member gets sick on vacation.

Plus, you receive care at a time that is convenient for you – even the middle of the night. Vivianne Robinson, the HR Director for University Advancement, was especially grateful for Teladoc’s 24/7 service, “My husband has used it twice – the first time was 2 a.m.! They were great, fast and free.”

Jayme Bisard is a Secretary for the MSU Intercollegiate Athletics department and she agrees Teladoc is super convenient: “I called for a very basic, minor thing. It didn’t cost any money and I had a prescription called in that I could pick up right at lunch!” Using Teladoc is free for most MSU employees enrolled in an MSU health plan, the exception being those who enroll in the CDHP with HSA health plan. These folks will pay the full charge until their annual deductible is met.

Sounds great! How do I get started?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

Questions? Contact Teladoc directly at 1-800-Teladoc or visit the Teladoc website. You can also download the Teladoc app.