Best Doctors Benefit Offers New Behavioral Health Navigator Service

Your mental health needs to be a priority. As we continue living through this pandemic, that is especially important now more than ever. MSU’s Best Doctors (also known as Teladoc Medical Experts) benefit recognizes how important mental health is. A new service they are now offering to benefit-eligible MSU employees and retirees is their Behavioral Health Navigator.

As a benefit-eligible employee or retiree, if you or your eligible dependent is facing depression, anxiety, or a related condition and want a second opinion, Best Doctors/Teladoc Medical Experts wants to help. Best Doctors/Teladoc Medical Experts gives expert second medical opinions and access to coaching and online education tools. And now with the Behavioral Health Navigator, they offer these services for more than just medical care.

So whether you’re just looking for a second opinion, don’t feel like your condition isn’t improving, need help to find a mental health provider who specializes in your specific condition, or have questions related to your condition, the Behavioral Health Navigator is here to help. Listen to this member experience in the following video:

The Best Doctors/Teladoc Medical Experts team of leading psychiatrists, psychologists, and social workers take the time to list to your concerns and complete an in-depth review and assessment of your existing diagnosis and treatment plan while guiding you through the mental health care system to monitor your progress.

How to use the Behavioral Health Navigator:

  1. Contact Best Doctors/Teladoc Medical Experts – You’ll be connected to a behavioral health nurse who will be assigned to you throughout the course of your care. The nurse will perform a video interview to help determine the need for additional assessment or record collection.
  2. In-depth review & report – After the nurse performs the interview, they will complete an assessment summary to send to the behavioral health medical director and an expert psychiatrist. After they review your summary and history, they will either talk to you further or provide recommendations for improvement.
  3. Follow through – Your nurse will guide you through the report, make sure you understand the recommendations, answer your questions, and follow-up throughout your therapy.

Contact Best Doctors/Teladoc Medical Experts today to get started at 866-904-0910, BestDoctors.com, or download the app. Best Doctors/Teladoc Medical Experts is available to faculty, staff, and retirees who are eligible to enroll in MSU health plans. Learn more about this benefit on the MSU Human Resources website.

Mental Health Awareness: Resources to Know About for Those in Need

May is Mental Health Awareness Month, and during the COVID-19 health care crisis, we want to ensure that you are aware of the various virtual mental health resources available to MSU employees during these difficult times.

MSU faculty/staff and their dependents who are currently enrolled in an MSU health care plan have access to Teladoc – an online medical care service that gives you 24/7 access to a healthcare professional via web, phone or mobile app in minutes. Eligible employees and their dependents, who must be over the age of 18, can also receive medical care for their behavioral health (depression, anxiety, grief counseling, addiction, etc.).

Watch the video below to learn more about how Teladoc works:

How Does it Work?

Visit the Teladoc website and click on “Member Login” to set up your Teladoc account. When you need medical advice, you can receive convenient, quality care from a licensed health care professional in three easy steps:

  1. Request: ask for a visit with a doctor 24 hours a day, 365 days a year by web, phone or mobile app.
  2. Visit: talk to the doctor. Take as much time as you need to explain your medical situation – there’s no limit.
  3. Resolve: if medically necessary, a prescription will be sent to the pharmacy of your choice.

To learn more about Teladoc or for any questions you may have, contact Teladoc directly at 1-800-Teladoc, at the Teladoc website or by downloading the Teledoc app for Apple/Android by searching for “Teladoc” in the Apple Store or Google Play.