Tag: Veterinary Diagnostic Laboratory

Job of The Week: VDL Client Service Center Supervisor

Published on by Abigail MillerLeave a comment

This week, MSU Human Resources is featuring a job posting as a Veterinary Diagnostic Lab (VDL) Client Service Center Supervisor for the College of Veterinary Medicine (job posting 1015732). If you are interested in supervising and managing the VDL and its support staff, this may be the position for you.

The MSU College of Veterinary Medicine prides itself on diversity, innovation, integrity, compassion, and collaboration. Their vision states, “Together we will be the destination for teaching, innovation, care, and service,” with a mission of learning, discovering, healing, and protecting. The Veterinary Diagnostic Lab, a service unit in the College of Veterinary Medicine, is a full-service and accredited laboratory for all species. Additionally, the lab performs more than one million tests per year on samples submitted from all around Michigan, the United States, and more than 25 countries. 

In this position, you will manage a workload of five support staff and one temporary on-call employee who answers phones, provides clerical support for laboratory sections, and rotates through the reception areas. You will also provide high-quality, consistent customer service internally and externally and manage VDL client complaints. Additionally, you will monitor call volume, create monthly schedules, manage time off requests, interview, hire and train temporary personnel, and collect and maintain records and data. 

The education, experience, and skills desired for this role include two to three years of college or technical school experience with coursework in a field related to the job and one to three years of related work experience. You should be organized, detail and team-oriented, relaxed, customer service focused, and a problem solver. Experience in a laboratory setting requiring specific safety procedures is desired. 

Learn more about the MSU College of Veterinary Medicine and Veterinary Diagnostic Lab. To learn more about this position or if you are interested in applying online, please visit the MSU Careers website for more information. Applications require a resume, cover letter, and three professional references, and should be submitted by January 28.

Job of the Week: Clerical Aide

Published on by MSU Human ResourcesLeave a comment

This week’s job of the week posting is a temporary Clerical Aide (Posting 699226) position for the Veterinary Diagnostic Laboratory in the College of Veterinary Medicine (CVM). 

This position is in a fast- paced, customer service environment. Responsibilities include answering and directing phone calls; interaction with clients (veterinarians, veterinary technologists and animal owners) by telephone and in person; data entry; editing using software programs; and preparing purchase requisitions. Other duties involve working on a video display terminal 90 percent of the time with some walking, bending and stooping.

The ideal candidate can multitask and prioritize while completing tasks and is a team member that communicates well with a wide range of audiences within the CVM, MSU and beyond. You should be well-organized and detail- oriented professional who can work under pressure. Other desired skills include being team-oriented, collaborative, customer service focused, and maintaining a professional demeanor. 

For more details on the responsibilities of this position, and to view all our current postings, visits careers.msu.edu.