This week, MSU Human Resources is featuring a job posting as a Veterinary Diagnostic Lab (VDL) Client Service Center Supervisor for the College of Veterinary Medicine (job posting 1015732). If you are interested in supervising and managing the VDL and its support staff, this may be the position for you.
The MSU College of Veterinary Medicine prides itself on diversity, innovation, integrity, compassion, and collaboration. Their vision states, “Together we will be the destination for teaching, innovation, care, and service,” with a mission of learning, discovering, healing, and protecting. The Veterinary Diagnostic Lab, a service unit in the College of Veterinary Medicine, is a full-service and accredited laboratory for all species. Additionally, the lab performs more than one million tests per year on samples submitted from all around Michigan, the United States, and more than 25 countries.
In this position, you will manage a workload of five support staff and one temporary on-call employee who answers phones, provides clerical support for laboratory sections, and rotates through the reception areas. You will also provide high-quality, consistent customer service internally and externally and manage VDL client complaints. Additionally, you will monitor call volume, create monthly schedules, manage time off requests, interview, hire and train temporary personnel, and collect and maintain records and data.
The education, experience, and skills desired for this role include two to three years of college or technical school experience with coursework in a field related to the job and one to three years of related work experience. You should be organized, detail and team-oriented, relaxed, customer service focused, and a problem solver. Experience in a laboratory setting requiring specific safety procedures is desired.
Learn more about the MSU College of Veterinary Medicine and Veterinary Diagnostic Lab. To learn more about this position or if you are interested in applying online, please visit the MSU Careers website for more information. Applications require a resume, cover letter, and three professional references, and should be submitted by January 28.