Category: Development and Training

Training, education and ongoing professional development is very important to your ongoing success at MSU. This category highlights professional development news, views and opportunities.

Tips to Establish and Maintain Healthy Boundaries

Published on by MSU Human ResourcesLeave a comment

There’s much talk about burnout lately, and with good reason. Studies show that job stress is by far the major source of anxiety for American adults and has escalated progressively over the past few decades. The employees who are generally the happiest and most productive, no matter the external circumstances, are those with firm boundaries.

Although setting healthy boundaries is a crucial part of life, it’s not easy for many of us. Establishing and maintaining boundaries—be they mental, emotional or physical—is a skill set and, like any skill, it needs to be developed. If you’re not used to setting limits, you might feel guilty or selfish when you first start out. Here are tips to help you set and stick to healthy boundaries to protect your time, energy and well-being.

1) Audit Your Existing Boundaries

Start by taking some time to examine your existing boundaries, or lack thereof, to help provide clarity around where you need to set different or stronger limits. Take note of when people or situations cause you stress and anxiety. If you find yourself feeling angry, resentful or guilty when you interact with certain colleagues or perform specific aspects of your job, that’s a red flag that you may need to set a firm boundary or communicate it more clearly.

2) Redefine Your Boundaries

Once you’ve examined your existing boundaries, it’s time to determine your new and improved boundaries and top priorities. Think about what needs to occur to best protect your time and general well-being. Consider your priorities both at and outside of work. Whether you’re trying to advance at work or just get through your to-do list by the end of the week, prioritize the tasks that will help you get there. This can help you become more aware of situations in which your existing boundaries are not working and allow you to discover how you can better allocate your time and energy.

3) Communicate Your Boundaries

Boundaries can vary greatly from person to person, so it’s important to set clear expectations and confidently communicate them with your team. Easy ways to better protect your time could include putting a note in your email signature stating the specific hours during which you answer emails and blocking off time on your calendar to ensure you can get to your top priorities.

4) Set Consequences

Once you communicate and start to stick to your established boundaries, don’t be surprised or disheartened if you find others initially respond negatively. This is usually a sign that your boundary is necessary and working effectively. Prep for these situations by visualizing your boundaries being crossed and imagine how you’ll react. Then, when a moment like that arises, you’ll be able to handle it rationally versus emotionally. When a boundary gets violated, address it immediately. Calmly reinforce your limits in the moment rather than wait.

5) Say “No”

Are you the type of person who says “yes” to every request at work, regardless of your existing workload and capacity to take on more? Learning to say “no” is a powerful skill that helps you enforce your boundaries and keep your goals a priority. Saying “no” can be a challenge for many of us because it seems negative—something that may bring harm to our career or alienate us from our colleagues—but “no” works in the opposite way. It allows for clarity and communicates your top priorities and commitments to others. If you say “yes” when you do not mean it, you will follow through with resentment, often leading to poor work quality, weakened relationships with colleagues, and feelings of stress and overwhelm.

Setting healthy boundaries that are right for you will help define your individuality and show others situations for which you will and will not hold yourself responsible. Remember that it’s equally important to respect the boundaries that others have set for themselves. Take small steps to set and maintain boundaries and respect the boundaries of others by communicating clearly and consistently, gaining clarity for yourself and holding firm to your areas of focus. The process will become easier and easier as you practice these skills.

Find resources below to get you started, and know there are many additional services available to you as an MSU employee if you’d like further assistance, including Organization and Professional Development, the WorkLife Office, the Employee Assistance Program (EAP), and Health4U, 

Upcoming OPD Courses (Live, Online Format)

Everything DiSC: Behavior Styles at Work

Identify and Maximize Your Strengths

The Power of Habit

SourceLive Articles

Burnout: How to Avoid It and What to Do if You’re Experiencing It

Unplugged: How to Disconnect from Work and Enjoy Your Vacation

Sources

https://www.forbes.com/sites/carolinecastrillon/2019/07/18/10-ways-to-set-healthy-boundaries-at-work/?sh=4628a9267497

https://www.forbes.com/sites/forbescoachescouncil/2021/04/06/how-to-set-professional-boundaries-to-protect-your-time/?sh=2890f032e36b

https://mint.intuit.com/blog/early-career/setting-boundaries-at-work/

https://positivepsychology.com/great-self-care-setting-healthy-boundaries/

Leadership Blog Series: Team Essentials

Published on by MSU Human ResourcesLeave a comment

Written by Sharri Margraves, Director for HR Organization and Professional Development

Before you had your first formal leadership role, did you believe you would “finally” have the power and authority to get things done the way you want them, when you want them? Or did you think, “What have I done?”

One of the most significant adjustments in leaning into leadership is that there are multiple ways to handle situations, and there are many variables with respect to authority, responsibility and empowerment. Cohesive teams communicate and build trust and one of the most critical teams is the relationship you have with other leaders in your unit.

Your Role in the Team

The truth of the matter is that we all play different team roles across our careers and in every position. Consider this: what have you done to make a new leader (especially new to MSU) welcome and valued, especially when that leader is also a peer? How we participate and engage with others can change depending on the circumstances and our own beliefs about our roles and the influence we carry, but trust me, everyone is watching what you do and say to make your team and colleagues successful.

Leadership expert, John Maxwell, shares that leaders lead up, across, and down in a complex system of teams. Can you picture a leader who leads only through power? A leader who made it very difficult for a new colleague, or minimally, less than helpful? Likewise, you can likely picture an effective leader that does not have positional authority yet is very effective.

Regardless of position, title, or role, everyone has leadership capabilities that can be developed, practiced and honed when they consider leveraging the skills and talents of the team. Helping others see the importance of their roles and contributions will help maximize effectiveness, results and enjoyment for the whole team.

Define Your Strengths and Areas for Growth

Remember, it takes patience and practice to develop. How would you rate yourself on the following questions adapted from HIGH5 leadership?

  1. I take responsibility for the teams I’m on and don’t play the blame game.
  2. I listen more than I talk in team meetings.
  3. I don’t interrupt others or talk over them. I add to the conversation, acknowledging and building on   others’ contributions.
  4. I am reliable and consistent, and my work is on time and of good quality.
  5. I help others if they are struggling.
  6. I can focus on positive solutions rather than making others feel wrong.
  7. I have a connection with the people on the team, knowing about their lives and what is important to them.
  8. I bring enthusiasm and energy to the team rather than bringing people down.
  9. I have worked hard to build trust between me, all my teams, and my organization in general.
  10. I can apologize to my team.

Another helpful resource is the free Team Roles test from Psychology Today. Take this 20-minute assessment to help you summarize your strengths in being a team player. As it’s not geared specifically to leaders, the quiz covers a wide range of team-based situations to share with your staff.

Organization and Professional Development Resources

A number of options—everything from short videos to live, online courses—are available through OPD to assist you in developing as a leader. Looking for further assistance? Contact OPD at prodev@hr.msu.edu for additional course information and customized solutions for you and your team.

Sources

Maxwell, John. The 360° Leader. Summary and excerpt available at https://edadm821.files.wordpress.com/2013/01/360_leader.pdf

https://www.high5leadership.com/are-you-a-good-team-player/

https://www.psychologytoday.com/us/tests/career/team-roles-test

Becoming a More Effective and Influential Team Member

Published on by MSU Human ResourcesLeave a comment

We often use the word “team” to describe just about any combination of people, but a true team is not simply a set of individuals. A group of individuals still has personal ego concerns — there’s a primary focus on self, while true teams remove that element. A team’s work is focused on a larger goal or purpose, with everyone understanding the greater good to the work being performed.

Real teams can be difficult to create and don’t last forever, often being designed for a specific project or objective. If you recently watched the Tokyo Olympics, you likely saw this in action. Teams that won gold medals in basketball, soccer, and relay races will almost certainly not be composed of the exact same individuals for the Paris Olympics in 2024.

The good news? A group of individuals can become a team, no matter whether the individuals are all working in the same physical space, remotely, or in a hybrid set-up. Your attitude about, and approach to, being part of a team can have an impact on the entire team’s success. Read on for key strategies you can utilize to become a more effective team member.

You Can Make the Difference

Regardless of your role on a team, there are ways to develop into a better team member. Not only does this lead to a more successful team, but it can ultimately make the team experience more productive and even enjoyable for you as an individual.

  • Set the tone — What’s the current mood of the team? What’s your current mood toward the team? What kind of mood do you want to set? Notice any differences and set the tone for the team in ways that can help shift the team to be closer to the desired state.
  • Develop and maintain a positive mindset — Although sometimes easier said than done, focus on the benefits of working on a team. Concentrate on team members’ positive aspects. Accept mistakes, learn from them, and then move on.
  • Be proactive — Identify opportunities for action. Be sure to gain approval or acceptance from the rest of the team.
  • Demonstrate respect — Acknowledge others’ rights to hold differing opinions. Use nonjudgmental, objective language.
  • Work collaboratively — Share pertinent knowledge with the team. Consider the team’s needs, not just your own.

Being a Good Virtual and Hybrid Team Member

Virtual and hybrid teams have become more and more common and can present unique challenges to working together as a unified team. Working from various locations requires each member of a team to possess a specific set of skills and characteristics that allows the team to function effectively. It’s important to develop and consciously improve these skills and traits so that you can contribute more effectively as a team member regardless of where everyone on your team is located.

  • Be independent and disciplined — It’s up to each team member to be accountable and professional. Plan and confirm daily goals and stick to deadlines. Think ahead, anticipate needs and make sure you have what’s needed to complete tasks with minimal support.
  • Learn to manage complexity and uncertainty — You may also face greater uncertainty regarding roles and responsibilities. Strive to be tolerant, flexible, and ready to take the initiative to get what you need to complete your work. Stick to designated workflows and established processes, and be able to discern when to make independent judgments and when to wait until a next move is approved or specific information becomes available.
  • Be proactive, cooperative, and able to network — Take the first step, communicating with others as soon as problems arise and seek advice, insight, information, and consensus on solutions. Working in a different space than your teammates makes it easier to ignore issues or put off responses, so it’s especially important to be proactive and follow up. Form good team relationships and participate in regular virtual or in-person meetings, even when work is going smoothly.
  • Be comfortable with technology — You’ll generally rely more on a wide range of tools to communicate, share documents, and collaborate — for example, Microsoft Teams or Zoom, cloud storage, and internal file-sharing and project management platforms. All team members must be able to use suitable tools to present and share information.

Although we often have no choice of who’s on our teams, there are always strategies we can use to be an effective and influential team member. Learn more using the self-paced elevateU resources below and contact Organization and Professional Development at prodev@hr.msu.edu regarding individual and department offerings that can lead to greater team success.

Recommended elevateU Resources

photo of a woman working at a laptop

Fall 2021 Professional Development Courses

Published on by MSU Human ResourcesLeave a comment

Whether you’re working from a remote workspace or transitioning back to campus, HR Organization and Professional Development (OPD) has a variety of online, live courses to help you reach your professional goals. New courses designed to assist with the university’s return to on-site work are now available for registration in addition to other popular classes around a variety of topics.

New Course Offerings

  • Conflict Management and Non-Escalation | August 30 AND 31: The primary goals of this course are conflict resolution, de-escalation, crisis management, and everyone’s safety. This training will prepare participants to apply skills to real-life situations and to retain those skills over time. Registration closes August 13.
  • Building Cohesive Teams | September 15: Explore strategies to increase team cohesiveness and establish positive day-to-day interactions to enhance communication, build team awareness and cultivate trustworthiness in the work culture.
  • Managing and Leading Across Locations | September 29: Teams working from multiple locations may encounter a unique set of challenges. In this course, you’ll learn the difference between managing and leading and what effective leadership entails in this new environment.
  • Strategic Planning | October 13: Identify how to move from ideas to action in this hands-on workshop. Participants will gain a foundational base for implementing strategic planning in a unit.
  • Performance Management for Hybrid Teams | October 27: While the overall goal of performance management is the same across all types of settings, it is important to consider how the process should be adapted to better support and develop employees working in hybrid teams. Learn tips and strategies for developing strong and high performing hybrid teams using MSU’s Performance Excellence process.

Additional Instructor-led Course Offerings

Many more professional development classes are being offered over the next few months. Learn more about select courses below and view all current Organization and Professional Development courses on the HR website.

Business Analysis

  • Process Mapping Series | Begins September 1: Gain the knowledge and skills needed to confidently begin your process improvement journey. Explore the basics of process mapping and key terminology with hands-on exercises and an opportunity to begin using the interactive process mapping tool, Promapp.

Communication

Customer Service

Human Resources

Operations

Personal Development

  • Identify and Maximize Your Strengths | September 2: Complete a CliftonStrengths Assessment to learn more about your natural patterns of thinking, feeling and behaving, so that you can discover what makes you exceptional and maximize your potential.
  • READY, Set, Change! | September 9: Discover a framework to help you guide yourself and others through common change management scenarios including new programs, technological platforms, and systems.

Employees may use available educational assistance funds toward course fees, if any. Ready to enroll? Visit the EBS Portal for registration and reach out to OPD at prodev@hr.msu.edu with any questions.

Coping with Change at Work

Published on by MSU Human ResourcesLeave a comment

Written by Andrea Williams, Organization and Professional Development

How are you feeling about work lately? Burned out? Frustrated? Apathetic? If so, you may be experiencing change fatigue, and you’re certainly not alone. Changes at work can lead to feelings of confusion, anxiety, anger and helplessness. With the rapid rate of change right now, it’s important to take time to gauge whether you’re having feelings of change fatigue and learn skills to cope with, or perhaps, even embrace change as an opportunity to grow.

Six Stages of Reaction to Change

You’ve likely heard of the five (or more) stages of grief commonly associated with loss. Did you know there are also typical stages of reaction we experience when confronted with change? Being aware of these tendencies better allows us to work through our reactions with intention and feel less overwhelmed and alone in this very normal process.

  1. Shock: Often experienced as feeling numb or as if you can’t grasp what’s happened. You may think or say things like, “I need time to process this or make a decision,” or “I can’t believe this is true.”
  2. Denial: You might try to deny the reality of the situation or continue as if nothing has happened. You could say things like, “It doesn’t make any difference.”
  3. Anger: You want to defend yourself against the change or resist it. Strong hostile or negative statements and behavior may occur during this stage.
  4. Passive Acceptance: Once you realize nothing can be done about the change – it’s happening regardless of how you feel – you begin to accept the change as a fact of life and simply get on with your work. You might start having the mindset of, “It’s out of my hands,” or “This is just the way things are.”
  5. Exploration: When you accept that change is inevitable, you may also start actively engaging with it, trying to learn more and generally becoming explorative and curious. Thoughts are more along the lines of, “I wonder what effect this will have,” or “Why is this being implemented?”
  6. Challenge: Although its name implies this is the most difficult stage, this is actually the point at which you feel most empowered. You’re willing to come to grips with the change and actively contribute to developing solutions and resolving difficulties. You may make useful suggestions, ask constructive questions and offer to contribute toward any new goals.

Escape vs. Active Coping

Experts believe there are two general types of coping: escape coping and active coping. Which way have you been coping with recent changes?

Escape coping involves changing your behavior to try to avoid thinking or feeling things that are uncomfortable. If you’re experiencing change fatigue, you may be escape coping.

Active coping allows you to tackle a problem head-on. This approach is healthier because you are addressing what’s causing your negative feelings, rather than avoiding it.

The ability to adapt to change — which typically goes along with active coping — is advantageous to your professional and personal life. One of the most important ways you can cope with change in the workplace in a healthy way is to simply acknowledge it. Recognizing and accepting change is one of the first steps toward managing it.

Tips to Actively Cope with Change

If you find yourself escape coping or feeling stuck in a stage of resistance or fatigue related to work changes, try the following approaches.

Take a closer look at your response. Our reactions to change often reflect our interpretations – or “stories” – that we believe to be true. In reality, our stories are often subconscious and are not always accurate. What is your primary emotion when considering a change? Once you identify it, ask yourself, “What do I believe to be true that’s making me feel this way?” This can help influence your perception of the change and better understand the stories driving your emotions.

Help others. If you feel uncomfortable with a change in the workplace, there are likely other people feeling the same way. If you can take the focus away from your own situation and direct it toward someone else’s, it can help you cope. Whether it’s a check-in with a colleague via Teams or inviting someone in your office for a walk during your lunch break to discuss the situation, the act of helping others and communicating your thoughts and feelings will allow you to better deal with stress, feel less isolated and helpless, and adapt more quickly to change.

Embrace new opportunities. Change often translates to possibility for those who are willing to embrace it. Ask yourself, “What are the opportunities with this change,” and “How will these opportunities help me and others?” Things may feel bleak when you don’t agree with a change, but studies show having a positive outlook can open you up to new possibilities and be more receptive to change.

Whether we like it or not, change in the workplace is inevitable. Although sometimes disruptive and uncomfortable, there are clear benefits to change — the development of new skills, increased innovation, and new and better opportunities, to name a few. If you find yourself experiencing ongoing change fatigue or feelings of burnout you can’t shake, there are many resources available to help, including the Employee Assistance Program (EAP), Health4U, Organization and Professional Development, and the WorkLife Office.

Sources:

Castrillon, Caroline (2020, February 26). How to Cope with Change in the Workplace. Retrieved July 13, 2021 from https://www.forbes.com/sites/carolinecastrillon/2020/02/26/how-to-cope-with-change-in-the-workplace/?sh=4904dd38d207

Skillsoft Ireland Limited. Organizations Change So Get Ready. Retrieved July 15, 2021 from https://elevateu.skillport.com/skillportfe/main.action?path=summary/COURSES/pd_31_a01_bs_enus

Wiens, Kandi and Rowell, Darin (2018, December 31). How to Embrace Change Using Emotional Intelligence. Retrieved July 13, 2021 from https://hbr.org/2018/12/how-to-embrace-change-using-emotional-intelligence

OPD Course Spotlight – Crucial Conversations

Published on by MSU Human ResourcesLeave a comment

Written by MSU HR Organization and Professional Development

Problem: We feel stuck or are not achieving what we want in a variety of areas, ranging from awkward or failing relationships to dysfunctional teams to cost, quality, or safety problems at work.

Solution: Learn how to identify the crucial conversations that are the key to organizational, team, and interpersonal success.

Crucial Conversations, a two-day live, online course from HR Organization and Professional Development (OPD), is currently open for registration in the EBS Portal. Employees may use available educational assistance funds to pay for this program.

Who can benefit from Crucial Conversations? Frankly…everyone.

MSU HR Senior Learning and Organization Development Specialist and Crucial Conversations instructor, Kathie Elliott, explains, “Crucial Conversations is for anyone who would like to understand first how our own viewpoint can make an issue seem worse than it is, then use a flexible template for holding results-oriented and respectful conversations with others.”

Attend OPD’s Crucial Conversations to learn the following skills and principles:

  • Identify the right problem to hold the right conversation.
  • Stay focused on what you really want when motives degrade.
  • Take control of your emotions instead of losing your cool.
  • Speak persuasively, not abrasively.
  • Watch for signs that safety is at risk and make it safe to talk.
  • Help others into dialogue when they’re feeling hurt, scared, or defensive.
  • Go from talking to getting results.

Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. At the heart of healthy and high-performance organizations are people willing and able to hold crucial conversations.

So, what makes a conversation crucial? Three elements: strong emotions, high stakes, and opposing opinions.

Image of a triangle with the words "crucial conversations" in the center. On each side is a phrase: opposing opinions, strong emotions, and high stakes.

When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results. Crucial Conversations, grounded in decades of social science research, gives you powerful skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

A recent Crucial Conversations participant shares, “The class was helpful because it gives a step-by-step way to communicate effectively that does not leave any room for ambiguity. I learned that it is all I can do to get out my side of the story, but it is crucial to get feedback from the other side so you can meet in the middle somewhere.”

Ready to learn the tools for promoting open, honest dialogue around high-stakes, emotional, or risky topics? Register for an upcoming Crucial Conversations session in the EBS Portal, or contact prodev@hr.msu.edu for additional information.

Leadership Blog Series: Every Improvement Involves Change

Published on by MSU Human Resources1 Comment

Written by Sharri Margraves, HR Associate Director for Organization and Professional Development

Change itself isn’t an improvement…but every improvement involves change.

We are experiencing unprecedented (there’s that word again) change on many levels and across many systems, under-resourced in many areas while managing through tremendous pressure for both you and your teams. Learning new ways to make improvements is critical. I invite you to take a fresh perspective on leading change, starting with yourself. You need a deliberate path for leaning into change and bringing your team along with you as you lead improvement measures.

Start with Yourself

To begin, reflect on the following questions while considering your current leadership approach during this time of rapid change. How do you approach problems and lead improvements?

  • Are you treating the symptoms, or are you tackling the root cause of the issues? Imagine the feeling of having your teams think about the root cause of any problems or improvements. Connecting improvements throughout the organization to individuals can increase engagement and build more value for your stakeholders.
  • Does everyone in your organization or on your team know how to participate in improvements? Do they know what is expected of them, or do they have to wait to be told what to do? Imagine empowering and unleashing the potential from your entire team by inviting them to work on what really matters, in a way that is supported by trusting those who know the most about the issues.
  • Do you expect continuous improvement in the daily work? Envision being able to systematically improve even “small” thorny issues, recognize people, and deal with processes that are ineffective, wasteful and redundant.
  • Do you include representation of all your key stakeholders in your efforts? No one wants to feel like they are at the little kids’ table—waiting for scraps and being told what to do. Be holistic in solving problems and making improvements. Not including good representation from across the spectrum to solve issues around change means you are sowing seeds of suspicion or, even worse, sabotage.

Lean into Change

Regardless of an issue’s scope, create a path toward improvement utilizing the following steps:

  1. Define the problem. Create a team to solve the problem that includes those responsible for the activity, process or action. Develop the problem statement in one or two sentences—get to the real root cause by asking the 5 Whys until you get to the bottom of things.
  2. Define the desired state in one to two sentences. If XYZ changes, what is the intended outcome?
  3. Define who needs to be involved and how. Use a RACI chart to help you define roles: who is Responsible, Accountable, Consulted, and Informed. Consider the difference between responsible and accountable: If I am an electrician who is responsible for installing a new outlet and I get sick and can’t complete the job, my manager is accountable to find someone to complete the job.

Lead with Intention

Now you are ready to conduct kaizen, which means to take apart (“Kai”) and put back together (“Zen”). Remember, there is no “bad” information or people—the focus should be on the facts of the problem and not the person. Lead this process with intention using the steps below.

  1. Document the current process with time estimates (or other measures).
  2. Identify areas of improvement. You are likely trying to eliminate wasted time, money or energy. Everything should have a real value—or we shouldn’t be doing it.
  3. Develop new processes that can prevent or improve problems. Document them in Promapp.
  4. Implement (i.e., do the things!) Build in a loop to communicate on the implementation and the results over a period of time. Develop training tools based off your process/actions.
  5. Measure and compare to previous results to verify improvement. Remember, anything that does not add value (time, money, energy) should be eliminated, and measuring improvement is possible—even for what can sometimes feel like Byzantine university processes. This is an important transparency step to all members in the process.
  6. Standardize the new process, system or action. Use visual tools, such as dashboards or posters, to reinforce the processes.

Ongoing steps in the process: Celebrate successes whether big or small, maintain continuous monitoring as situations change, and continue to embark on improvements.

Change Management Strategist, Yvonne Ruke Akpoveta, describes change leadership as “the ability to influence and inspire action in others, and respond with vision and agility during periods of growth, disruption or uncertainty to bring about the needed change.” Approach improvements with intentionality to be an influential leader of change during our current period of transition.

Interested in learning more? Recommended SourceLive articles are listed below, and the Organization and Professional Development department can be reached at prodev@hr.msu.edu for specialized support.

Recommended Reading

Sources

Balzer, W., Francis, D., Krehbiel, T., Shea, N. A review and perspective on lean in higher education. https://www.researchgate.net/profile/William-Balzer/publication/308000035_A_review_and_perspective_on_Lean_in_higher_education/links/5ea32ac6299bf112560c188d/A-review-and-perspective-on-Lean-in-higher-education.pdf (log-in required)

Jenkins, Alison. Advancing lean leadership. https://www.mckinsey.com/business-functions/operations/our-insights/advancing-lean-leadership#

Neumeyer, Adrian. Create a RACI chart so everyone knows their role. https://www.tacticalprojectmanager.com/raci-chart-explanation-with-example

Leadership Blog Series: Measuring and Improving Employee Engagement

Published on by MSU Human ResourcesLeave a comment

Written by Sharri Margraves, HR Associate Director for Organization and Professional Development

Before the pandemic, Gallup’s State of the Global Workplace research pegged employee engagement at an abysmal 15%. While there is no perfect definition of employee engagement, it’s fair to say that if 85% of any given workforce is disengaged, regardless of the criteria, an organization is not providing its best effort and could be headed for trouble.

In 2017, 81% of employees surveyed indicated they would consider leaving their jobs if the right offer came along, and the “right offer” criteria did not equate to simply receiving a higher rate of pay. It’s no secret that there are now additional challenges to filling positions and retaining talent across the entire spectrum of occupations due to the pandemic. Plus, humans are curious creatures — if one of our colleagues leaves their position, others are more likely to follow suit.

We have approximately 12,000 benefits-eligible employees at MSU. Using Gallup’s findings, does that mean 10,200 of us are not engaged? And if so, what can we do about it

What is Engagement?

To begin, it’s imperative to know what employee engagement entails. Engagement is sometimes used synonymously with employee satisfaction or even happiness. However, these three measures are quite different.

Happy employees are individuals who generally respond to work situations with a decided choice. Even when faced with difficult situations, how the employee deals with the circumstances is what determines happiness.

Satisfied employees are content, but it doesn’t mean they are engaged. Organizations are filled with employees who like their jobs enough — the conditions, benefits, pay — and continue to come to work but do not help drive toward goals or improvements. Plenty of people are satisfied just going through the motions, but the competitive edge will go to organizations with more significant numbers of engaged employees.

An organization heavily influences engaged employees. Engagement is more about how employees feel about their organizations. They bring their whole selves to the job and are committed to achieving the goals of the organization. They do everything in their power to help their organization be successful. They go above and beyond. They have a growth mindset, can tackle the challenges, and seek continuous improvement — and their leaders support these behaviors.

Consider the V-5 Model

To better gauge your unit’s employee engagement level, try the V-5 model. V-5 describes five major elements of employee engagement in the pandemic/post-pandemic organization: value, voice, variety, virtue, and vision.

Value — Employees are the most vital asset and are valued for their work and commitment. They are recognized and respected.

Voice — Employees can provide feedback without fear of negative impact and have input on work rules and policies.

Variety — Jobs leverage skills and strengths and offer creativity, autonomy, and challenge.

Virtue — Employees connect to the organization’s values, have trust and belief in its mission across the organization, and see that it creates value for all stakeholders.

Vision — There is a clear and comprehensive stated goal of an organization that it strives to achieve in the future. Key features of a vision include brevity, goal clarity, an abstract yet challenging approach, and desirable goals.

Interested in learning more? The V-5 model table breaks down the variables of each V-5 element and can be helpful in customizing this approach for your unit.

Advice on Engagement Surveys

Some units use surveys to gain insight into employee engagement. If you plan to take this approach, be sure to review and follow the steps below.

  • As a reminder, any survey going to support staff will need to be reviewed by the Office of Employee Relations before issuance.
  • Until there is an organization-wide effort on employee engagement, units must think carefully about their survey design.
  • If you don’t attend to essential items that make a difference, such as those outlined in the V-5 model, don’t bother. You’ll likely only make things worse. One resource to utilize is the Sample Employee Engagement Questions, which provides effective survey questions and explains some of the challenges you might encounter during this process.

It bears mentioning that there are several valid proprietary survey instruments available for purchase as well. Ensure you do not plagiarize these as the legal ramifications could put your unit at risk.

Additional OPD resources

There are a number of resources available to further advance your knowledge and practical application of employee engagement methods.

Live, Online Course

Sources

Kumar, P. (2021) V-5 Model of employee engagement during COVID-19 and post lockdown. Vision: The Journal of Business Perspective. https://doi.org/10.1177%2F0972262920980878

Gallup. (2019) State of the Global Workplace. 35 Employee engagement survey questions you need to ask. https://lattice.com/library/28-employee-engagement-survey-questions-you-need-to-ask May 2021

Employee engagement: 8 statistics you need to know https://blog.smarp.com/employee-engagement-8-statistics-you-need-to-know blog post. January 4, 2021

Clapon, P. The difference between employee happiness and employee engagement. https://gethppy.com/employee-engagement/the-difference-between-employee-happiness-and-employee-engagement. Blog post. September 4, 2020.

Are You Procrastinating? Increase Motivation and Take Action with These Simple Steps.

Published on by MSU Human ResourcesLeave a comment

There are countless reasons to put off working on a project. Maybe you’re daunted by the size of it, or the deadline is far off, so you don’t feel urgency to get moving. Whether your procrastination is the result of perfectionism, negative thought patterns, or even boredom, there are easy changes you can make to increase your motivation and complete high-quality work without missing deadlines.

Take charge of your day

It’s easy to find excuses to not take action. I don’t have time. I’m too busy. I’ll do it later when things calm down. To move beyond procrastination, you need to take charge of your time.

  • Don’t let external demands control your time. Deadlines and mundane tasks are likely a part of your days. Take charge of your schedule.
  • Minimize interruptions. Turn off your Teams, Outlook, and text notifications if you can. Block off time on your calendar. Prioritize your tasks.
  • Ask yourself: What needs to be done now? What can wait until later?
  • Figure out and respect your preferred working methods and energy levels. Consider when you’re most productive and schedule your day accordingly.

Set small deadlines

If you sometimes feel like you’re accomplishing nothing, it may be because your idea of getting something done is too big.

  • Focus on the wins, no matter how small. Set small goals and interim deadlines throughout the day.
  • As you hit each small target, you’ll build momentum and feel motivated to strive toward the next goal.

Achieve an optimal level of positive stress

We all face stress at work — deadlines to meet, unexpected problems to solve. It may sound counterintuitive, but a little stress can be a good thing. Positive stress can give you the energy you need to stay motivated. The key is to achieve an optimal level of healthy stress.

  • Know your limits. Find a challenge you can realistically take on.
  • Don’t be complacent. Push yourself to achieve great things, one step at a time. Remember that a challenge should stretch you without breaking you.

Collaborate to stay engaged

When we pool our resources and expertise to work on a task with others, we share ideas, discuss options, and develop ideas as a team. One person’s enthusiasm might inspire you. New eyes bring new perspectives, which may help you look at a task in a new way.

  • To ensure your collaboration is effective, be sure you have a diverse group to offer different perspectives.
  • Allow some quiet space to build on the ideas that emerge.
  • Effective collaboration can be structured or informal.

Try these techniques to help you take action and leave procrastination behind, and look into self-paced, online elevateU resources for further motivation and guidance.

photo of a woman working at a laptop

Leadership Blog Series: Performance Excellence During Periods of Uncertainty and Transition

Published on by MSU Human ResourcesLeave a comment

Written by MSU HR Organization and Professional Development

Whether your department plans to continue remote work, switch to a hybrid model, or bring everyone back to campus ASAP, Performance Excellence discussions likely have a different feel this year. The reality is that Performance Excellence—annual, probationary, and interim reviews, performance planning and goal setting—is very much needed despite all the recent and upcoming transitions and unknowns. Here are some tips to help you stay on track with these important discussions regardless of how and where the conversations take place.

Keep with it

Do not postpone coaching, feedback, 1-on-1 sessions, or performance reviews during this time. Our instinct may be to put off these conversations until things are “back to normal.” However, the opposite is true. Due to the highly unusual year we’ve all experienced, it’s imperative to connect with employees right now. Even in times of crisis, people still want to know that their long-term growth and success haven’t been forgotten.

Now’s an ideal time to revisit goals and keep the focus on the future. Identify opportunities, quickly communicate changes to your staff, and prepare them for potential pivots. Don’t ignore performance issues or delay accountability conversations. It’s as important as ever to address these matters as soon as possible. Put in the work now to help avoid larger issues in the future.

Establish, re-evaluate and reiterate criteria for success

Amid so many changes, consider establishing new definitions of success. Think short-term, well-defined, and task-based. Take a goal-based approach to performance measurement that focuses on clearly defined expectations and standards—for example, SMART and HARD goals or objectives and key results (OKRs)—to allow for a more flexible or task-based approach where metrics don’t exist or can be deceiving.

This is especially important when evaluating teams working from home. It is critical for those teams to focus on clearly defined outcomes and performance indicators (e.g., metrics, goals, deliverables). Don’t mistake activity and participation—such as emails, meetings, or hours on a timesheet—for high-quality, productive performance outcomes. Clear, established goals provide a straightforward way for both the supervisor and employee to truly gauge success.

Shift your perspective

As some employees remain remote and others return to the office, it’s important to re-tool our ability to read performance. Put effort into deciphering the increasingly blurry line between work and life. As one manager put it, it’s necessary to now “balance the need for flexibility that’s specific and supportive to the individual’s needs with the need to also somehow be equitable to others.” This will require effort on your part with thoughtful consideration of what your employees need as individuals and as a team.

With a few changes to our thinking and approaches, the Performance Excellence components of goal setting, performance planning and measurement can continue to benefit your employees, your team as a whole, and you as a supervisor. Visit the Performance Excellence pages on the HR website to find tips, tools and relevant forms. The Conducting Annual Performance Reviews Remotely page provides additional assistance for working with remote employees.