Category: Health and Wellness

Health and wellness is important to you and to MSU. The healthier our faculty and staff are, the healthier MSU will be. This category features information related to wellness at MSU.

Computer with video call.

Connect with Your Co-Workers on Employee Appreciation Day

Published on by Megan MacGregor2 Comments

Employee Appreciation Day (March 5, 2021) reminds us to connect with and recognize the awesome people we work with every day. After a full year of remote work and social distancing, it’s no surprise many of us are feeling more disconnected than ever. According to Employee Benefit News, “While COVID-19 has exacerbated the effects of isolation on employees, loneliness in the workplace has been a growing problem. A pre-pandemic survey by Cigna found that more than 60% of employees were lonely at work.” If you’re struggling, know that you’re not alone and that there are small steps you can take to feel more connected.

While adding one more task to your to-do list may feel impossible, taking time to connect with or recognize your co-workers can improve your well-being tremendously. These interactions don’t have to be elaborate; a virtual chat over morning coffee with a few co-workers can do wonders for your mental health. And there’s no need to wait for a supervisor to initiate these activities. Reach out, connect and recognize your co-workers in a way and at a time that works for you.

Need some ideas to get started? Here are some ways to connect with and recognize your coworkers both one-on-one and all together:

  1. Take a virtual workout class together. Do you miss that afternoon walk or evening workout class with your co-worker? MSU Recreational Sports and Fitness Services offers virtual group classes over Zoom and Fitness On Demand, which gives you over 1,000 classes to choose from. Additionally, benefit-eligible employees have access to MSU Benefits Plus, which allows you to explore Global Fit’s growing library of free virtual classes and resources. Login to MSU Benefits Plus, click on Discount Shopping in the top navigation then type “Global Fit” in the search box to find a link to the digital resource library.
  2. Join or set-up an online coffee break to chat and check-in. Are there people you used to regularly talk with in-person that you now only communicate with via email? A regular coffee break just to check in could be an easy way to connect, even if it’s only for 10 minutes.
  3. Engage new team members. If your team has new employees, they’ve probably never seen their co-workers face-to-face. And without those unstructured points of connection between team members — coffee breaks, walking to a meeting together, etc. — it can be hard to connect with others on topics outside of work-related matters. Why not try some virtual icebreakers to help everyone get to know each other? While “icebreakers” can sound a bit cheesy, the conversations that result can be great for helping people feel more connected. MSU Extension has a list of 65 icebreaker questions for online meetings to help. Here in HR, we have a Get to Know Your HR Colleagues questionnaire that people have the option to fill out, and then we share their answers in our internal newsletter.
  4. Learn something new as a team. Ask your supervisor or manager about setting up a training program for your whole team or unit to participate in together. We suggest you check out MSU Health4U’s new Virtual Health and Well-Being Sampler Series, which is offered to units and departments. Participating units will have a chance to map out a custom, six-week course series with classes about emotional wellness, food and nutrition, and movement and fitness.
  5. Team-led virtual lunch and learn sessions. Do you have co-workers with extensive knowledge on a specific topic or a cool hobby? Ask a team member to share what they know or give a demonstration during a lunch break.
  6. Play a virtual game. There are a variety of games your team can play virtually for some lighthearted fun. From collaborative online games to virtual scavenger hunts, google “online games for remote teams” and see which ones would work best for you and your co-workers.
  7. Step away from your computer and take a break outside. Spring is right around the corner and soon it will be nice enough to take a stroll outside in the sunshine. Check-in with a co-worker on the phone while you take a quick walk or sit outside.
  8. Send a shout-out to your co-worker to recognize all the great work they do. You could email them directly, give them kudos in your department newsletter, or send a Spartan Shout-Out to the InsideMSU newsletter that goes to all MSU employees (email kudos to insidemsu@msu.edu).
  9. Mail a Thank You Note or Token of Appreciation: during one the busiest times of the year here in HR, my supervisor mailed me a bag of coffee from a shop local to her as a token of appreciation. The gesture was so kind and unexpected, it improved my mood immensely and instantly made me feel more connected to the team. While you may not be able to send your coworkers gifts, a hand-written note or postcard letting them know you’re grateful for them can be a great way to recognize their contributions.

Feel free to think outside the box and come up with ideas that better suit you and your coworkers’ personalities. Taking time to connect with and recognize your co-workers — no matter how brief — can do wonders to improve your well-being and team morale overall. As a reminder, if you’re struggling with your mental health and need to talk to a professional, be sure to utilize your employee mental health resources.

Sources:

Place, A., & Nedlund, E. (2020, December 7). WFH loneliness is the latest virtual challenge for employers. Employee Benefit News. https://www.benefitnews.com/news/wfh-loneliness-is-the-latest-virtual-challenge-for-employers

Mental Health Resources for Employees

Published on by Megan MacGregorLeave a comment

Everyone’s mental health continues to be affected by the pandemic. While it can be difficult to ask for help, there are a variety of resources available to assist the MSU community.

Support Groups and Learning Opportunities

The following virtual courses and meetups are available (some require registration) from MSU Health4U and the MSU WorkLife Office:

  • MSU Grief and Loss Support: Specialized counselors facilitate weekly online support sessions on Tuesdays for those experiencing grief and loss.
  • Women’s Mental Health and Intersectionality Webinars (part 1 and part 2): Learn about the concept of intersectionality and its impact on mental health.
  • Virtual Health and Well-Being Sampler Series: Health4U is offering an all virtual Health and Well Being Sampler Series to units and departments at MSU. The sampler series is designed to provide MSU employees with a taste of the classes, programs, and services that are offered by the professional staff of the Health4U program. Participating MSU Units will have the chance to map out a custom, six-week course suite with classes in the focus areas of Emotional Wellness, Food & Nutrition, and Movement & Fitness.
  • Well-being at Work WorkLife Conference Session Recordings: Explore the questions that have surfaced in the ranks of employees, supervisors, and leaders, focusing on how to create and maintain healthier, more productive workplaces and teams.
  • Mental Health & Work Guide: Learn more about the effect work can have on mental health and find resources available to the MSU community.
  • Rest with Music: Rest with Music finally returns to Abrams Planetarium for their first in-person show in 20 months – and will also be live streaming via Facebook Live.

Employee Assistance Program Counseling Services

The Employee Assistance Program (EAP) is a confidential counseling service provided at no cost to MSU faculty, staff, retirees, graduate student employees, and their families. Learn how to make an appointment on the EAP website. These appointments are offered in-person or virtually through Zoom.

Teladoc and Best Doctors Services

As a reminder, benefit-eligible employees also have access to Teladoc and Best Doctors Behavioral Health Navigator for mental health services. Teladoc offers 24/7 access to a healthcare professional via the web, phone, or mobile app for employees enrolled in an MSU health plan. Employees and their dependents over 18 can also receive medical care for behavioral health (depression, anxiety, grief counseling, addiction, etc.). If deemed medically necessary, a prescription will be sent to the pharmacy of your choice. The Behavioral Health Navigator can help you get a second opinion on any medical opinions and access to coaching and online educational tools.

Your mental health is a priority, and we want to ensure you are aware of the many mental health resources available to MSU employees.

Use Your Free Livongo Benefit to Manage Your Diabetes

Published on by MSU Human ResourcesLeave a comment

Are you or a family member living with diabetes? Data shows the prevalence of diabetes and prediabetes in the United States is rising each year. According to the Centers for Disease Control and Prevention:

  • More than 34 million people in the United States have diabetes, and 1 in 5 of them don’t know they have it.
  • More than 88 million US adults have prediabetes, and more than 84% don’t know they have it.
  • Diabetes is the 7th leading cause of death in the United States (and may be underreported).
  • In the last 20 years, the number of adults diagnosed with diabetes has more than doubled as the American population has aged and become more overweight or obese.

So, what is diabetes? There are two variations: Type I and Type II. As explained by MSU’s Health eGuide, Type I diabetes occurs when the pancreas ceases to make insulin, a hormone that helps the body use sugar for energy. Lack of insulin causes a high blood sugar level, which can be harmful to many parts of the body and can increase the risk for other health complications. Type II diabetes differs in that the body is still able to make insulin, however, it is unable to use it in the right way. While Type I diabetes is not yet preventable, Type II can be avoided by living a healthy lifestyle (Healthwise Staff, 2020).

For those living with diabetes, MSU offers a benefit called Livongo – a diabetes management program completely free to MSU employees and their spouses/dependents. The Livongo program aims to reduce the burden on those living with diabetes by offering technology and support to help members easily manage their health.

One of the first to enroll in Livongo was Jeff Brodie, a Management Analyst for MSU Human Resources, who was diagnosed with diabetes in 2011. Here’s what Jeff had to say about his experience using Livongo: “There is nothing to lose at all, and everything to gain. Even if you sign up and do the minimal, you will be healthier than if you didn’t sign up at all.” You can read more about Jeff’s experience using Livongo in this previous HR blog post.

You can enroll for Livongo at any time and it takes less than 10 minutes to sign up. Once you register, you will receive a welcome kit in the mail. The kit contains your own Livongo connected meter, unlimited testing strips, a lancing device, lancets, a carrying case, and optional coaching by a healthcare professional. Many users say the best part of the program is the unlimited free test strips and lancets mailed right to your door whenever you need them – why pay for these supplies when they are available free?

To learn more about using your free Livongo benefit, visit the Livongo for Diabetes Management webpage. If you have questions or are ready to sign up, visit the Livongo website. Find more testimonials for Livongo here. Do you have your own experience with Livongo? We’d love to hear in the comments below or email us at hrcommteam@hr.msu.edu.

Sources:

Centers for Disease Control and Prevention (2020, June 11). Diabetes Quick Facts. Retrieved November 23, 2020, from https://www.cdc.gov/diabetes/basics/quick-facts.html

Healthwise Staff. (2020, June 29). Diabetes. Retrieved November 23, 2020, from https://www.healthwise.net/health4u/Content/StdDocument.aspx?DOCHWID=center1010

Ready to go smoke-free? Join the Great American Smokeout

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Are you ready to take your first step towards a smoke-free life? On November 19, 2020, millions of people across the country have the opportunity to start their journey towards a healthier lifestyle. The Great American Smokeout, an annual event hosted by the American Cancer Society, implores the estimated 32.4 million American adults who smoke cigarettes to use the tools they have available to help them make a plan to quit smoking for good.

With the COVID-19 pandemic, it’s more important than ever for you and your family to do everything possible to stay healthy. Even if you or a member of your family have been a smoker for decades, there are almost immediate health benefits the moment you quit. According to the American Cancer Society, “People who have quit smoking have fewer illnesses such as colds and the flu, lower rates of bronchitis and pneumonia… [and] just 20 minutes after quitting, your heart rate and blood pressure drop. In just 12 hours, the carbon monoxide level in your blood drops to normal. In as little as 2 weeks to 3 months, your circulation improves and your lung function increases.”

Step One: Make a Plan

While the negative health effects of smoking are no secret, taking the first step towards smoking cessation can be intimidating. Luckily, there are plenty of resources and tools available on The Great American Smokeout event webpage to help you get started and make a plan to quit. Consider talking to your primary care provider to find out how they can assist. They may suggest over the counter treatment options or prescription medications. They may also be able to provide counseling to assist you along the way.

Additional Resources for MSU Employees:

If you do not have a primary care provider, MSU Health Care has pediatricians, family medicine and internal medicine providers taking new patients. The MSU Health Care Pharmacy location offers quit aids such as nicotine gum, patches and can fill prescription Chantix® (varenicline). Plus, they deliver! Additionally, there are a variety of smoking cessation resources available on the Tobacco & Smoke Free MSU website.

Visit the American Cancer Society website to learn more about the Great American Smokeout and other resources to help you quit smoking.

Sources:

American Cancer Society (n.d.). It’s Not Too Late to Quit Smoking. Retrieved November 02, 2020, from https://www.cancer.org/latest-news/never-too-late-to-quit-smoking.html

National Disability Employment Awareness Month

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This is a guest post written by HR Accommodations Specialist, Cherelyn Dunlap.

October is National Disability Employment Awareness Month (NDEAM), a month-long event held annually to raise awareness around disability employment issues and celebrate the many contributions of workers with disabilities. The theme for NDEAM 2020 is “Increasing Access and Opportunity”.

This year marks the 75th observance of NDEAM, and also commemorates the 30th anniversary of the Americans with Disabilities Act of 1990 (ADA). The ADA provides protections against discrimination of people with disabilities in numerous areas including employment, education, health care, recreation, transportation, and housing.

MSU is a leader in cultivating a diverse and inclusive campus environment, and our efforts to meet the needs of persons with disabilities was heightened this year due to the national COVID-19 pandemic. Extra measures were taken to provide guidance and a streamlined process for employees to obtain technology, accessibility and work arrangements that allowed them to manage the impacts of their disabilities. We continue to remove barriers and create possibilities for individuals with differing abilities.

We all play an important part in fostering a more inclusive workforce where every person is recognized for their abilities – every day of every month. Although many impacts are not physically visible, it doesn’t mean they do not exist. In the midst of these unprecedented times and beyond, let us all strive to be more flexible, more understanding, more inclusive, and more supportive of those with different abilities.  

For more information on National Disability Employment Awareness Month please visit the Office of Disability Employment Policy’s website at www.dol.gov/NDEAM.

Coping with Chronic Uncertainty

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Written by Jon Novello LMSW, ACSW, a Counselor with MSU’s Employee Assistance Program

Uncertainty. Along with pods, social distancing, and “you’re on mute,” uncertainty has become one of the buzzwords of this global pandemic. That’s for a good reason. We are living in a state of chronic and ongoing uncertainty. The reality of COVID-19 and our ongoing, evolving response to it continues to impact the everyday lives of every human on the planet. Many of us feel out of control in a world where our future is unclear and unpredictable.  

And we really don’t like to feel out of control. We find uncertainty hard to cope with even in the best of times. According to Dr. Christine Carter, a Senior Fellow at the Greater Good Science Center and author of The New Adolescence: Raising Happy and Successful Teens in an Age of Anxiety and Distraction, humans “crave information about the future in the same way we crave food, sex, and other primary rewards. Our brains perceive ambiguity as a threat, and they try to protect us by diminishing our ability to focus on anything other than creating certainty.”  

Think about that: our brains perceive ambiguity as a threat. When faced with a situation where we can’t know what will happen next or how things will turn out, we feel threatened, afraid of the unknown future. To deal with this fear, we begin to seek out more certainty to convince ourselves that things will be ok. We look for answers, information, reassurance from some external force that can tell us that things will work out so that we can feel better. 

That’s what many of us are looking for right now: an answer to make us feel better about the pandemic. An example of this is how frustrated many people feel about the science of COVID-19. To satisfy our feelings of insecurity in so much uncertainty, we want science to be clear and definitive — to tell us how long this will last, what we need to do to keep ourselves and our loved ones safe, and when exactly a vaccine will be available so that things can “go back to normal.” But science is ever- evolving, and new information gained sometimes means that we have to adjust our understanding of reality. If we look for definitive answers when we are still researching the problem, we may end up feeling overwhelmed and hopeless.  

As Dr. Carter points out, “sometimes — maybe always — it’s more effective not to attempt to create certainty.” Seeking more certainty when we are surrounded by so much unknown leads us to constantly try to control that which we can’t control, which results in more anxiety, not less. Instead, what tends to help us get through moments like this is learning to live with ambiguity. 

To that end, here are six strategies to help you navigate a world that is so uncertain. 

  1. Make your health a priority. Invest in your wellbeing right now. It’s easy to focus our attention and care on other people, especially those of us who are caregivers and fixers. But, that attention to others still costs us, in energy and resources. If we aren’t taking care of ourselves, then we run out of juice at some point, and that can lead to more intense feelings of anxiety and depression. 

    Make sure that you’re getting enough sleep (or at least rest). Eat well to nourish your body. Spend time with your friends in creative ways. Play, read, listen, dance, sing, run, hug, love. These things fill us up and rejuvenate us, but they are easy to neglect.
     
  2. Exhibit compassion, patience, and grace. Many people are struggling right now, and that emotional toll can sometimes play out in how they interact with you. You may notice that some of your coworkers have shorter fuses than they might typically have. An employee at a local business you like may not be as attentive to you while providing you service. This is normal during a time like this.

    It is important to try to interact with others from a position of empathy and curiosity. If someone is having a hard time, rather than complain about them, try to wonder what might be going on in their lives that is making it hard for them to be pleasant. That doesn’t mean that you have to tolerate bad behavior. There are times when we need to set clear limits with others. But we can do that from a position of compassion and grace. 
      
  3. Explore the concept of acceptance. This can be tricky. This doesn’t mean to simply resign yourself to the bad stuff. Rather, acceptance allows us to look at the world as it is, rather than as we wish it would be. When we focus on what we’d rather see, we observe the world from a state of resistance, where our attention stays solely on what’s wrong and why it shouldn’t be this way. It might be easy for me to spend hours dwelling on why people aren’t wearing masks properly in downtown East Lansing. While I might be able to come up with countless reasons that prove that my thoughts are correct, this doesn’t do anything to change those people’s behavior, nor does it stop the spread of COVID-19. Rather, it keeps me in a position of anger and hopelessness, which affects only me. 

    Acceptance, on the other hand, allows me to approach the problem from a place of openness, curiosity, and creativity. Given that people are not wearing masks, and given that I am concerned about the spread of this disease, what can I do about it at this moment? Acceptance points our attention in a specific direction, toward what is possible, rather than what is not working.
     
  4. Notice what you can control, and work to accept what you can’t. Here’s something that we know to be true: we tend to do worse psychologically when we focus our attention on things that we can’t control; and we tend to do better when our attention is focused on things we can control. That seems like an easy concept to understand, but it’s hard to do sometimes. Dwelling on those things that are out of our control can be so compelling. But it can lead us to feeling overwhelmed and out of control. Plus, the reality is that we have no control over most of the world around us. 

    When we focus on what we can control, it allows us to feel more in control. I can’t control who wears masks and who doesn’t, but I can control what I choose to do when I walk downtown. I can’t control whether someone is snippy with me at work, but I can control how I respond to that person. I can’t control whether people share the same political view as me, but I can control how I show up and whether I vote. I can’t directly control whether oppression or injustice is happening, but I can control how I stand up to it. We can control how much we are doing to take care of our minds, spirits, and bodies.
     
  5. Be more present. “The opposite of uncertainty is not certainty; it’s presence.” When we try to create more certainty, we try to control the future. We are trying to make things work out in the way that we’d prefer. But, again, we typically have so little control of most things that it can lead to feelings of anxiety and frustration. Rather than trying to seek more certainty, we could instead focus on the present, which is the only place where we have control. 

    Remember that we do better when we feel in control. When your brain slips into imagining a scary and unknown future, bring your attention to your breath. From there, check in with yourself, asking what you need right now to feel ok. What is happening right now? What is possible right now? What do I need right now?
     
  6. If you need help with any of this, get help. If you are struggling and wondering if you need assistance, reach out and ask for help. There are plenty of resources available to you. As an MSU employee, you have access to six sessions of free, confidential counseling through the Employee Assistance Program (EAP). For people that need more than six visits, the EAP will be able to provide you with referrals to local therapists that are in- network with your insurance plan. In addition, there are many other resources available through MSU, and in the larger community. Feel free to look over this guide for more information about what resources are available to you. 

If you would like to learn more about EAP services or would like to get in touch with a member of the team, please call 517.355.4506, send an email to eap@msu.edu or visit eap.msu.edu.

Sources

Carter, C. (2020). The New Adolescence: Raising Happy and Successful Teens in an Age of Anxiety and Distraction. Dallas, TX: BenBella Books.

MSU Resources to Help you in the Fight Against Breast Cancer

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Written by MSU Health Care and updated on October 10, 2022

Do you know about the services available at MSU to help in the fight against breast cancer? Breast Cancer Awareness Month is a great time to familiarize yourself with the resources available at MSU and the greater Lansing area. MSU Health Care offers access to specialists in high-risk assessment, genetics, imaging, surgery, treatment centers, and therapy to help at every stage of the fight.

MSU Health Care providers include an experienced team of board-certified or board-eligible radiologists, oncologists, and surgeons specializing in breast cancer and breast diseases. Further, our doctorate nurse practitioners assess high-risk breast conditions and provide genetic testing, social workers, and other support services. Through these clinicians, you and your family have access to personalized treatment based on the latest clinical and research data available, research through the Big 10 Cancer Research Consortium, and exceptional surgical reconstruction options.

In addition, the MSU Health Care at McLaren Greater Lansing Breast Imaging Center, located on the third floor of the McLaren Greater Lansing Outpatient Care Center is mid-Michigan’s leading provider of high-quality diagnostic imaging services, including:

  • 3D and 2D Mammography
  • Diagnostic Ultrasound with elastography
  • Bone Density tests
  • Breast Biopsies

While prevention is the first step in the fight against breast cancer, the next step after diagnosis is to ensure you have access to the best resources possible. The Karmanos Cancer Institute at McLaren Greater Lansing provides everything from chemotherapy education and clinical trials to advanced radiation therapy. The oncologists with Karmanos Cancer Institute at McLaren Greater Lansing specialize in cancer therapeutics. They work closely with other health professionals, including surgical oncologists, radiation oncologists, and pathologists, to design personalized treatment plans based on the most recent clinical and research data.

MSU Health Care Surgery is another resource for you, with the area’s only fellowship-trained, board-certified or board-eligible surgeons and advanced practice provider team specializing in breast surgical oncology. The MSU Health Care Surgery team utilizes state-of-the-art skills and techniques to provide a wide range of services. These services include genetic counseling and testing, breast cancer high-risk assessment, and the management of breast cancer with surgical and non-surgical options.

And with any care plan, comprehensive rehabilitation is essential to your follow-up care. MSU Health Care Physical & Occupational Therapy offers everything from post-mastectomy and lumpectomy rehab to exercises, bandaging, garment recommendations, and proper skin care.

Wherever you or your loved one find yourself in the fight against breast cancer, whether prevention, in the middle of your care plan or therapy, your partners at MSU Health Care are here to support you at every stage. Call 517-975-2695 to schedule your mammogram or 844-678-7883 to connect with any of the MSU Health Care services.

Who will work together in the fight against breast cancer? SPARTANS WILL.

Convenient Care: Take Advantage of These Great MSU Health Care Services

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Written by Rebecca Himmelstein, MSU Health Care

The availability of health resources that are close to home matters now more than ever. MSU Health Care has extra safety measures in place to help keep every Spartan healthy, and MSU employees can take advantage of many options from the safety of their own home.

New Pharmacy Location

This September, MSU Health Care is excited to announce their new pharmacy location opening on the first floor of the Eyde Building. MSU patients, faculty, staff, students and retirees will soon be able to fulfill their pharmaceutical needs in the new pharmacy location at 4660 South Hagadorn Road in East Lansing. This space is larger, allowing for upgraded features and expanded over-the-counter products and common vaccinations available by appointment. Free delivery is also available for patients within 30 miles.

To learn more about the new pharmacy, visit MSU Health Care’s website.

Flu Vaccinations

MSU Health Care Pharmacies are now administering flu shots for the 2021 season. Two types of vaccinations will be available: the standard flu vaccine and the high dose flu vaccine for individuals ages 65+. A valid insurance card is required at the time of the visit. Patients can receive a flu shot in the pharmacy or at one of several drive-thru vaccine events.

To receive a flu vaccine at the pharmacy, patients must be 18 or older and complete a screening form. In-pharmacy vaccines are by appointment only. Customers should call the pharmacy at (517) 353-4930 to set up an appointment.

MSU Health Care Pharmacies will also be hosting several drive-thru flu vaccine events this fall located at the MSU Pavilion on Farm Lane. No appointment is necessary for the drive-thru events, and flu vaccines are covered under most insurance plans.

The drive-thru events are scheduled as follows:

  • September 23–24, 8am to 4:30pm
  • October 14–15, 8am to 4:30pm

For more information about the drive-thru events and to download the vaccine consent form, visit MSU Health Care’s Pharmacy site.

Diagnostic Imaging

Did you know MSU Imaging Services offers state-of-the-art diagnostic imaging right on MSU’s campus? Patients can have all of their imaging needs taken care of in one location with easy and convenient parking. Their expert team of care providers offer quick and accurate results with many appointments available within 48 hours. All patients are welcome to utilize the following services:

  • MRI
  • CT
  • PET
  • X-ray
  • Ultrasound

For more information and to schedule an appointment, visit MSU Health Care’s Imaging page.

Telehealth Visits

If you’re still hesitant to see your provider in-person for appointments, many MSU Health Care clinics are offering telehealth visits for new and current patients. MSU providers are trained to address your health concerns through a virtual visit from children’s sick visits to neurological MS care. Ask your provider if a telehealth visit is right for you.

Visit MSU Health Care’s Telehealth page to learn more about how a virtual visit could work for you and your family.

As MSU continues to function primarily remotely, the availability of health resources close to home such as flu shots, imaging services and telehealth visits matters now more than ever. For more information on any of the services mentioned above, reach out to MSU Health Care at (517) 353-1855 or visit healthteam.msu.edu.

Employee Engagement in a Rapidly Changing Workplace

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Written by Jennie Yelvington, MSW, ACSW, Program Manager, MSU HR Organization & Professional Development 

Recent research analysis (Quantum Workplace, 2020) seems to indicate that employees are feeling more engaged now than prior to the pandemic. While that certainly isn’t true for everyone, there are a number of variables in this situation that have led many employees to rate their engagement as higher and their leaders as better than in the previous year, including increased communication and a focus on wellness.

Engagement during this time is complicated though, and efforts must be intentional and thoughtful as people struggle with a variety of new challenges.

Here are strategies that can help. 

Frequent, Honest Communication 

When times are ambiguous and rapidly changing, some leaders pull back, gloss over issues, and avoid decisions, which can cause more difficulty. â€śCognitive biases, dysfunctional group dynamics, and organizational pressures push (leaders) toward discounting the risk and delaying action.” (Kerrissey 2020). Being straightforward with people about what you know and don’t know is essential, and it can include warnings that the direction could change as new information comes to light.  

Action Step: Share information frequently. Consider brief meetings with your team multiple times per week. This allows all to touch base, ask questions, and share new information. Don’t make them any longer than they need to be and make sure you ask “how” people are doing, not just “what” they are doing. 

Demonstrate Empathy 

The combination of direct honesty noted above must be combined with deep caring. When you do meet with others, make note of their behavior and level of interaction. If they don’t seem like themselves, check-in to see if they’re ok. Without the social contact we usually have, we rely more than ever on our work colleagues for compassion and the sharing of our human experiences. Taking a bit of time to do this helps to increase trust and the sense of being “in it” together. Also, be aware that people may be juggling multiple, additional responsibilities (such as helping kids with schoolwork) while doing their job. As much as possible and if the role allows, consider flexibility in schedules so that people can work when they are most able to focus.  

Action Step: Reflect and support. Take time to think about how individuals who report to you are being impacted by this situation. When people share good news, join in that celebration. Consider what they might be struggling within their individual situation and how you can empathize and offer support or resources. Make sure people are aware of the MSU Employee Assistance Program services available to them. For resources related to flex schedules, childcare, elder care, and more, check out the WorkLife Office. 

Keep an Inclusive Eye to Innovation 

Engage your team in a fresh look at the work before you. What has changed? What has continued? What could benefit from being done differently? You may find that some of your employees have untapped skills that are now very useful or inventive ideas that might successfully move forward in this environment. Create a safe space for people to bounce around ideas and take some ownership in reinvention. Make sure you are listening to ideas from all team members, not just those who think like you. Diversity of thought and experience is what drives innovation. Empower your team to work together to solve new challenges, rather than having them passively waiting to be told what to do. 

Action Step: Set the expectation that all team members stay up on best practices and future trends for their area of work. Set regular meetings (monthly or bimonthly) to share and brainstorm ways to integrate what they are learning. 

Manage Performance and Support Development 

The pandemic has resulted in many changes in how we approach and bring forward our work. Are you and your team prepared to meet the demand? Have you reviewed processes and expectations given the shifting environment, and made the expectations clear to your team? Be aware that employees might need help in developing new skills to carry out the work effectively in the new world. It is not uncommon for people to feel awkward or embarrassed about this need. 

Action Steps:  

  • Consider what materials, equipment, and training employees might need to be effective in this environment. If working from home, talk to employees about their home set-up. Is there something they could get from the office to aid their effectiveness, such as a desk chair or a second screen?  
  • If they are now coming into work, how are things going from a safety and process perspective? Frequently assess the situation. Make a plan to address any unexpected barriers and follow through. Be prepared to address non-compliance with the MSU Community Compact. 
  • Normalize the learning curve that exists and explore training programs and/or assistance from a colleague that might be helpful. Check out programs available from Organization & Professional Development, AAN, IT Services, Broad Executive Development Programs and elevateU. 

Difficult times can often provide opportunities to draw people together around the mission and culture of the organization. Spartans have long been hard-working, problem solvers and there are countless examples of how our teams have risen to the occasion despite shifting ground and tight resources. When leaders exhibit honest, compassionate communication, flexible support, inclusive problem solving, and the ability to respond to changing needs, people are likely to be engaged, even during tough times. 

Sources:

Kerrissey, M. J., Edmondson, A. C., (April 13, 2020) What Good Leadership Looks Like During this Pandemic. Retrieved September 3, 2020, from https://hbr.org/2020/04/what-good-leadership-looks-like-during-this-pandemic 

Quantum Workplace (2020) The Impact of Covid 19 on Employee engagement. Retrieved September 3, 2020, from https://marketing.quantumworkplace.com/hubfs/Marketing/Website/Resources/PDFs/The-Impact-of-COVID-19-on-Employee-Engagement.pdf?hsCtaTracking=1f30c83e-71cc-46e6-b9eb-9d682de56835%7C42c75679-4e54-4ddb-8a6f-87d61a43608bÂ