Tag: training

New Supervisor Essentials Course

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Continual learning and networking is the key to supervisory success. Don’t go it alone.Person choosing a path

Are you a recently appointed or newly hired supervisor or manager? If so, or if you are just looking to brush up on your leadership skills as a manager or supervisor, the monthly-held New Supervisor Essentials professional development course is available on Thursday, April 16 or Wednesday, May 13 from 8:30 a.m.- 1 p.m. in Suite 10 of the Nisbet Building. This session is designed to provide you with support and information to help you get off to a good start in your important role as a leader at MSU. Content includes an overview of leadership skills, administering Employee Relations and a panel discussion with current MSU supervisors. Lunch will be provided and attendance is free. Your presenters will be Jennie Yelvington and Kathie Elliott of MSU Human Resources.

To find more courses offered through the Professional Development Services Department check out their catalog. To register for this course, please log into EBS.

Enhance Your Service With The Spartan Experience

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Said one participant, “[The Spartan Experience is] one of the most fun, memorable customer service classes I’ve attended.”
The Spartan Experience program addresses the key concepts, habits and vital behaviors that are universal to providing excellent service and creating outstanding experiences. The program provides the foundation and tools that equip staff supervisors and managers to define the service experience in their specific unit. It helps all participating understand how they help MSU distinguish and embrace a high-performance customer-service culture. Since its start in October 2013, over 1,600 employees have participated in The Spartan Experience from over 30 departments. More than 400 supervisors have attended Leading the Spartan Experience, designed to introduce them to the concepts and resources available.

Don’t hesitate, register for The Spartan Experience today! To do so, log into EBS and select the Training Opportunities quick link under your ESS tab.

This spring, there will be multiple classes held:

Dates:
Thursday, January 15
Friday, January 16
Friday, February 20
Monday, February 23
Tuesday, February 24
Thursday, March 12
Friday, March 13
Monday, March 16
Thursday, April 16
Friday, April 17
Monday, April 20
Tuesday, April 21

Location:
Suite 10, Nisbet  Building

Time:
8:30 a.m. – 4:30 p.m.

Also, for supervisors, Leading the Spartan Experience is available:

Dates:
Tuesday, February 3
Thursday, March 19
Monday, April 16

Location:
Suite 10, Nisbet Building

Time:
2:00 p.m. – 4:30 p.m.