OPD Course Spotlight – Maximizing the Spartan Experience: Customer Service Training

“All of your customers are partners in your mission.” – Shep Hyken

In higher education, we serve an enormous variety of customers — everyone from colleagues to students to granting agencies. Realizing the importance of high-quality service and effective communication can lead to increasingly satisfied customers. MSU HR’s Organization and Professional Development (OPD) department offers a live, virtual course designed to help you take your customer service skills to the next level and provide what’s referred to at MSU as “The Spartan Experience.”

Maximizing the Spartan Experience is currently open for registration in the EBS Portal for April 21, 2022, from 9:30 to 11:30 a.m.

This updated and engaging version of the popular The Spartan Experience training provides a foundational perspective related to enhanced customer service delivery and is based around high, clear, and concise customer service expectations that are the key to maximizing opportunities in engagement, inclusivity, and Delivering Outstanding Spartan Experiences (DOSE).

In this OPD course, you will learn how to:

  • Communicate effectively with customers
  • Create a positive first impression
  • Develop and maintain high customer service standards
  • Plan for great customer service

Todd Bradley, MSU HR Senior Learning and Organization Development Specialist, brings his trademark positivity and extensive expertise when facilitating Maximizing the Spartan Experience, explaining, “High morale, enthusiasm, and positive engagement are all desired outcomes of this course.” For a quick preview, check out Todd’s recent Todd Talk video regarding this topic.

Recent course participant, Christie Provost-Perkins, Operations Coordinator for the MSU College of Nursing, shares, “I truly enjoyed attending Maximizing the Spartan Experience. The class reinforced essential customer service skills but also took a deeper dive. It expanded on the topic in new and interesting ways. I also appreciated how well the content was delivered in the virtual format. Real world examples and discussion added to an engaging presentation. This was one of the first professional development courses I’ve been able to attend, and it set a high bar.”

Ready to learn more? Register for an upcoming Maximizing the Spartan Experience session in the EBS Portal, or contact OPD at prodev@hr.msu.edu or 517-355-0813 for additional information.

Enhance Your Service With The Spartan Experience

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Said one participant, “[The Spartan Experience is] one of the most fun, memorable customer service classes I’ve attended.”
The Spartan Experience program addresses the key concepts, habits and vital behaviors that are universal to providing excellent service and creating outstanding experiences. The program provides the foundation and tools that equip staff supervisors and managers to define the service experience in their specific unit. It helps all participating understand how they help MSU distinguish and embrace a high-performance customer-service culture. Since its start in October 2013, over 1,600 employees have participated in The Spartan Experience from over 30 departments. More than 400 supervisors have attended Leading the Spartan Experience, designed to introduce them to the concepts and resources available.

Don’t hesitate, register for The Spartan Experience today! To do so, log into EBS and select the Training Opportunities quick link under your ESS tab.

This spring, there will be multiple classes held:

Dates:
Thursday, January 15
Friday, January 16
Friday, February 20
Monday, February 23
Tuesday, February 24
Thursday, March 12
Friday, March 13
Monday, March 16
Thursday, April 16
Friday, April 17
Monday, April 20
Tuesday, April 21

Location:
Suite 10, Nisbet  Building

Time:
8:30 a.m. – 4:30 p.m.

Also, for supervisors, Leading the Spartan Experience is available:

Dates:
Tuesday, February 3
Thursday, March 19
Monday, April 16

Location:
Suite 10, Nisbet Building

Time:
2:00 p.m. – 4:30 p.m.