How do you know the functions and services you offer are providing what your “customer” needs? And, if so, do you have the data to back that up? MSU leadership is promoting and supporting data-driven decision making. How do you know what to measure and who to ask? Attending two upcoming Professional Development Services (PDS) courses offered will help you decide what you should measure and then create a plan to do it.
On Wednesday, March 25, from 2 p.m. – 4 p.m. you can attend Proving Value: Introduction to Assessments, for free. How do you know the programs you offer are adding value? Assessments provide a method for determining what to measure, how to measure and who to ask. This session will cover a wide range of assessment topics such as, developing an effective assessment plan, collecting data, and interpreting and reporting your results.
The second class, Proving Value: Designing Effective Surveys, will be held on Monday, April 20, from 2 p.m. – 4 p.m. and is also free. This course will discuss the best ways to get feedback from your customers to ensure your programs and services are adding value. This interactive session will help you in developing surveys that are useful, informative, and contribute to data-informed decision making. You will also discuss how to make your surveys user-friendly and increase survey response rates. The presenter for each of these courses is Paul Goldblatt of the MSU Residential and Hospitality Services Assessment Office.