This week’s featured job is for a Service Desk Analyst for The MSU IT Service Desk (ITSD)(job posting 912038). The ITSD is the single point of contact for the user community for communication, coordination, and support of technology at MSU. ​​​​​​​The ITSD supports all corners of the MSU community, from current students, faculty, and staff to alumni, retirees, guests, and affiliates – over 750,000 active and lifelong Spartans supported on more than 650 different technologies. 

In this position, you will provide first-level support by taking calls, handling the resulting incidents or service requests, and using incident management and request fulfillment processes. You will also provide phone, email, and chat support for a wide array of technical issues along with assisting in remote workstation troubleshooting and classroom support.

This position requires you to be a resident of the State of Michigan and within commutable distance to MSU’s East Lansing Campus. This is a remote-friendly position, and staff will also be required in-person for scheduled shifts. 

The Service Desk Analyst should have knowledge normally acquired in the first two or three years of college, technical, vocational, or business school such as an Associate’s degree; one to three years of related and progressively more responsible or expansive work experience in an enterprise information technology organization; or an equivalent combination of education and experience. You should also have strong written and verbal communication skills and demonstrated ability to effectively communicate with all levels of technology users. 
To learn more, visit the Technology at MSU website. To apply for this position, please submit your resume and a cover letter to the MSU Careers website.