Written in collaboration with Kathie Elliot, MSU HR’s Senior Learning and Organization Development Specialist.
As the pandemic persists, many employees will continue working remotely in virtual teams with their coworkers for the foreseeable future. During this time, it is not uncommon for the culture of a workplace to change as the shared set of values, social norms, goals and practices employees have already established by working together in person are now drastically different. Successful collaboration with coworkers can be challenging while working remotely, but it is still possible for employees working in virtual teams to develop a positive and inclusive remote work culture that ensures the same level of quality and productivity as if the team was still in person.
Why is Remote Work Culture Important?
“The 9-Step Definitive Guide For Building Remote Work Culture in Virtual Teams” describes remote work culture as an unconditional feeling of connection coworkers experience when they’re bonded by similar priorities, interests, and attitudes (Bell 2020). When people are not able to see each other on a regular basis, this feeling of connection can dwindle. Strong remote work culture is equivalent to how strong your workplace culture already is. By creating a strong remote work culture in addition to what your virtual team might already have had in person, employees can continue to feel united around a shared sense of purpose while being on their own.
Your team’s culture is surely different than it was six months ago, and with the continually unexpected changes COVID-19 has brought into the world, it might continue to change rapidly. Even if you are unaware of it, your team does have a culture that is influenced by the work you do, your work location, your team’s composition and your individual team members’ histories. Having a strong remote work culture doesn’t require team members to be in the same location if you are aware of the priorities, interests and attitudes that your team shares.
How to Develop a Strong Remote Work Culture
There are many ways to go about developing a strong remote work culture, but one of the most impactful ways to do so is through effective communication. It is easy for misunderstandings to occur while employees are working together virtually, often causing the quality and timeliness of the team’s work to suffer. By practicing methods of effective communication such as these, you can strengthen your individual relationships with your team members in hopes of creating a unified and cohesive remote work culture with your team as a whole.
- Frequently inquire about your employee’s social and professional needs. Knowledge and information sharing may be inconsistent due to business, lack of attention, misunderstanding what info is valuable to the team (and why). And information sharing may be imbalanced (for some) due to such factors as work style or personality differences, supervisor or co-worker preferences or bias toward certain employees (whether or not consciously known), or technology access and skill differences of the team members.
- Ask specific questions using multiple formats. Frequently ask specific questions, using multiple formats. “How is it going?” is not going to get a fulsome response from many employees. But, “Do you feel the communication you receive from me is frequent and thorough enough, timely, and helpful? What can I do to improve my communication with you?” is very specific.
- Discuss and set standards for scheduling meetings, work hours, time off, etc. What sort of communications require visual meetings, phone, text, email, messaging? Is there a priority or urgency assigned to the methods? For example, is a phone call only used when an immediate response is needed? Do all messages need to be acknowledged? Within what period? Are there “blackout” hours or days when you won’t send work-related communication unless necessary. (Use the delay send feature in an email if you think you may forget.)
- If something isn’t working, try something new! Whether it’s approaching a work task differently or planning a unique social event, mix it up and look for ways to keep things fresh and use this time to grow as a team. Look for ways to build in relaxing or fun team activities; identify other units or colleagues that might appreciate support or outreach “just because”.
Bell, Ashley. “The 9-Step Definitive Guide For Building Remote Work Culture in Virtual Teams.” SnackNation, 2020, snacknation.com/blog/remote-work-culture/.
“The 2020 State of Remote Work.” Buffer, 2020, https://lp.buffer.com/state-of-remote-work-2020.