Difficult Conversations Online Course Series

Ever wondered how to prepare for or handle difficult conversations? There are resources available to you! A new series of online classes within elevateU titled Difficult Conversations: MSU Series provides information on this topic. These classes will be especially helpful to take and return to before Performance Excellence meetings.

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Watch an overview of the Difficult Conversations series here.

Within this series, there are three classes: Navigating Difficult Conversations at Michigan State University, Navigating Difficult Conversations in Performance Excellence for Employees and Navigating Difficult Conversations in Performance Excellence for Supervisors. The first class, which covers introductory skills and common issues with difficult conversations, is taken by both employees and supervisors. The other two classes apply those skills specifically to the needs of employees and supervisors; for this reason, employees should take the employee course, and supervisors should take the supervisor course.

To earn a certificate of completion, participants must receive 75 percent or higher on the final tests in these classes. Participants are able to take classes and tests as many times as needed.

Be sure to complete two courses by November 14 to be entered into a drawing to win some Spartan swag! If you have any questions, or want to find other learning opportunities, visit the Performance Excellence website.

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