Category: Development and Training

Training, education and ongoing professional development is very important to your ongoing success at MSU. This category highlights professional development news, views and opportunities.

New Year, New Professional Development Courses!

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Do you have any goals for 2020? Chances are if you do, they are likely centered around self-improvement. One way to enhance your work experience and get the most out of this year professionally is to take professional development courses! Find courses through Organization and Professional Development (OPD) to help you reach your personal and professional development goals.

Upcoming Courses:

Creating and Sustaining a Positive Workplace – Wednesday, February 5

Turnover, stress-related illness, and disengagement are signs of a problematic workplace and according to the most recent Gallup polls, nearly 70% of employees are unhappy or disengaged at work. This course provides humorous insight into the seven habits of negativity, including tips to stop gossip, techniques for getting along with others, and strategies to reap the many benefits of a positive and engaged workforce.

From Distracted to Productive – Wednesday, February 5

Email. Interruptions. Project transitions. Office clutter. Social and other media. Text messages. Even family and friends. These seven “distractors” sometimes make it almost impossible to get anything done. But with some forethought and effective strategies, as well as some personal discipline, it is more than possible to find your focus once again, even in a hyper-distracted world. Learn “game plan” ideas for getting and keeping your distractors under control and finding critical “focused productivity” time each day, leading to improved performance as well as clarity of mind and purpose.

Managing Meetings – Wednesday, February 12

With company resources tighter than ever, and staff and management busier than ever, frivolous meetings are simply not an option. Yet they continue to occur more often than ever. And too many unproductive, wasteful meetings create a major drag on staff morale and motivation, thus affecting productivity, turnover, and the corporate “bottom line”. If you are the organizer or leader of meetings, you simply cannot afford to look unprofessional when you are “on stage” in a competitive or political environment. Use this program to better plan, lead, and follow through on your meetings and enhance team productivity, coordination, and cohesion.

Crucial Conversations – Wednesday, February 12 and Thursday, February 13

By learning how to speak and be heard (and encouraging others to do the same), you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Learn step by step tools for promoting an open, honest dialogue around high-stakes, emotional, or risky topics—at all levels of your organization.

Emotional Intelligence in Leadership – Wednesday, February 19

A strong leader ignites motivation and unleashes productivity creating an environment in which individuals want to “follow.” A person with high emotional intelligence has mastered self-management and interpersonal dynamics. Combine the two and the result is an emotionally intelligent leader!

Honing Your Emotional Intelligence – Wednesday, February 19

Isn’t it interesting how some people have a seemingly natural talent for handling themselves and/or others with ease? It is an amazing feat considering our high stress, multi-tasking, spread-too-thin world today. Most likely, these individuals have mastered the principles found within Emotional Intelligence. The essence of Emotional Intelligence is our ability to identify and manage our own emotions and our ability to identify emotions in others and manage interpersonal relationships.

Crucial Accountability – Wednesday, February 19 and Thursday, February 20

This two-day course teaches a step-by-step process for enhancing accountability, improving performance and ensuring execution. A combination of role-playing and interactive scenarios allows participants to practice how to talk about violated expectations in a way that solves problems, improves relationships and improves team and organizational effectiveness.

You can find all the current OPD courses on the HR website. Sign-up through the EBS Portal. Questions? Contact HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.

How to Become a Mentor

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This is a guest post written by Kathie Elliott, Sr. HR Professional.

Having a mentor can make a big difference in someone’s career. You may want to consider becoming a mentor if you have experiences and skills to offer. Even if you are early in your career or new to your position, you still have knowledge to share.  Mentorships take many forms, including mentoring up (such as sharing technical or emerging best practices with more experienced employees), peer mentoring (such as onboarding a new teammate), or mentoring a returning or new professional (such as helping a colleague who experienced a break in their career). Many could benefit from your experience, especially at MSU where we work with student employees, emerging faculty and/or researchers, or employees moving between administrative and academic positions.

If you are ready to mentor, consider:

  • Your area(s) of expertise –
    • Distinguish between skills you have used in the past (verify their current applicability today), and those you are confident still represent best practices.
  • What you would like to experience or learn during the mentorship.
  • How much time you can commit, and for what period.
  • How many mentees you would like to work with (individually, or as a group).
  • Whether you already have someone in mind and, if so, how to approach them.
  • Your preferred meeting format (e.g., networking event, activity, shared learning experience, coffee, etc.).
  • How much structure you would like (e.g., a mentorship developed over occasional calls and meetings, a just-in-time mentorship where every contact has a specific and time-sensitive goal, or a highly structured mentorship with a formal arrangement under very specific perimeters ).

No matter your preferences, there are steps to take to be ready when an opportunity arises:

  1. Identify your areas of expertise and ask others for feedback, if necessary.
  2. Model continuous learning. Upgrade your skills and become familiar with different learning styles.
  3. Consider your communication style and how that may help or impede a mentorship.  Are you comfortable sharing your experiences and emotions even though they may be somewhat embarrassing? If not, begin pushing yourself beyond your comfort level so you are able to fully share your experiences and their impact on you professionally and personally.
  4. If you have work habits or professional relationships that could be improved, address them now so you are at your best.
  5. Practice giving feedback and offering advice. Do you sense that, despite your sincere desire to help others, your efforts are misinterpreted? Seek out someone you admire for their people skills and allow them to mentor you in the art of communicating to influence. Consider taking a class such as Crucial Conversations, or reviewing online resources in elevateU.

Mentoring should always involve willing and interested parties with an expectation of discretion, and unrelated to the employee’s work status or position. Those who may influence an employee’s position or wages should not serve as a mentor to that employee.

If you enjoyed this article, you may be interested in these previously published articles about mentorship:

Register for an Upcoming Roadmap to Retirement Course!

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Is retirement on your radar for the next 1-2 years? First, we’d like to say thank you for your years of service to MSU! We want you to feel prepared for this next stage in your life. To support you, we offer courses, tools and resources to help you plan for your retirement, including the Roadmap to Retirement course.

“We know it can be overwhelming to think about all of the things to consider when retiring. Based on our years of experience helping MSU employees, we’ve designed the half-day Roadmap to Retirement course to provide you with some of the most important information you will need as you prepare for this exciting transition to your next chapter in life,” says Dan Mackey, Human Resources Manager and Retirement Administrator.

This course gives you a chance to ask retirement experts questions and covers a range of topics critical to your successful retirement, including:

  • Your MSU benefits in retirement
  • An overview of Social Security
  • Financial preparation tips for retirement.

This half-day course is free to MSU faculty and staff. There are two Roadmap to Retirement courses available on Thursday, January 23: a morning session from 8:30 am – Noon and an afternoon session from 1:00 – 4:30 p.m.

Ready to Register?

To register for Roadmap to Retirement, login to the EBS Portal and click on the My Career and Training tab, then the Courses for Employees at MSU tile. Find a complete list of available OPD courses on the HR Professional Development website.

Retirement Resources on the HR Website

If you are unable to attend the Roadmap to Retirement course detailed above, there are a variety of webinars and online tools available on the HR Retirement Planning Tools website. The webinars on this page include the same presentation slides that are shared during the Roadmap to Retirement course.

Questions? We’re here to help! Contact the Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.

Finding a Professional Mentor

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This is a guest post written by Sr. Human Resources Professional, Kathie Elliott.

Are you looking for a mentor to help you develop your professional skills? Last month, we discussed types of mentoring relationships. Finding the right mentor can make a big difference in your career. Once you find a potential mentor, how should you approach them?

The nature of mentorships presumes there is already some sort of professional relationship between the parties. If that is true for your chosen mentor, you could begin by asking them if they are open to serving as a sounding board for you as needed when specific issues arise. Or you could arrange a time to talk with them about your specific learning objectives and goals. In either case, be sure to explain the skills and abilities they have that you admire, why you think they would be a great mentor for you AND what you think the benefits of mentoring you might be. 

If you opt for a formal mentor arrangement, be sure to agree on what is expected of both participants, such as frequency and length of meetings, types of issues or skills to work on, and how long you commit to work together. You can always agree to continue, but many mentors would like to have a planned end date.

Turning a current professional relationship into a mentorship could begin with short situation-specific conversations. Great ice breakers might include:

  • “How have you handled a situation like _________ in the past?”
  • “What would you say to someone who wanted to __________?”
  • “Would you be willing to offer me feedback on _        __?”
  • “Would you tell me about a time you were faced with _________?” 

If you have identified a mentor, but you don’t already know one another, you can’t be sure whether they would be a good fit or interested in mentoring you. In this case, you could start first by inviting them to meet with you to discuss a specific issue or question. They’re more likely to want to meet with you if you have shared contacts or interests. Contacts can help make introductions, whereas interests give you a chance to meet this person under different circumstances. If you keep the parameters and commitment well-defined, neither of you will feel pressured to commit to anything beyond an initial meeting. If that meeting goes well, you can decide whether to request another meeting.

Occasionally, mentees reach out to someone in their reporting line for mentorship, but this can create multiple highly-sensitive issues. It may give the appearance of a conflict of interest, or it may not be a feasible time commitment for them to make to just one member of their staff. In either case, it puts them in the uncomfortable position of having to decline your request.  Instead, consider looking for a mentor in another unit of the organization who can offer you a unique point-of-view. And don’t underestimate the value of a mentor outside your organization; they may open a new world of insights and opportunities!

Regardless of who you choose to approach to mentor you, be sure to thank them for their time and advice. And remember, the point of mentorship is to continue to learn and grow as a professional while at the same time become someone with knowledge and skills that others (even those more experienced than you) can learn from.

Mentoring in the Workplace

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This is a guest post written by Sr. HR Professional, Kathie Elliott. 

Have you thought about participating in mentorship to learn new skills and expand your career network? In mentorship, both mentors and mentees benefit by developing rich and unique networks, and by being able to see tasks, skills and issues from different points of view. 

There are many mentoring structures to choose from, depending on the goals of the mentors and mentees. Below are a few examples.

  1. Traditional – a senior employee teaches a junior employee the skills necessary to succeed in their company. 
  2. Reverse – a less senior or different classification employee mentors “up.”  This is an emerging trend in mentoring, particularly for teaching other employees new technologies, how to use social media, and emerging trends in their field.
  3. Mutual – parties with differences in experience and/or position level are both free to ask questions and learn new skills from each other.
  4. Peer-to-Peer – employees of comparable experience and position assist one another, each bringing their individual strengths and knowledge to the relationship.
  5. Board of Directors – acknowledges that people have different strengths and experiences and learning from multiple individuals may be more helpful than relying on a single source. The mentee selects several “board members” based on the mentors’ strengths.
  6. Informal – an organically developed mentoring relationship.  Any of the above structures may be informal or formal.

Is there an aspect of your career where you would benefit from working with a mentor; or from sharing your knowledge as a mentor? Consider which mentoring structure would best meet your goals and watch for our November article about considerations for selecting a mentor or mentee. 

Find Mentorship Resources on elevateU

Visit elevateU to find free resources on mentorship, including videos, books, courses and more. Access elevateU here or log into EBS and look for the “elevateU” tile under the “My Career & Training” tab. The easiest way to find resources on mentorship is to type “mentor” in the search bar at the top of the page. Learn more about elevateU on the HR website.

Happy National Online Learning Day!

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September 15 is National Online Learning Day! Online learning provides convenience, flexibility, and personalization for all learners. Did you know MSU offers FREE online learning opportunities for all faculty and staff? Get access to online resources including books, videos, courses, and more via elevateU. 

Access elevateU here or log into EBS and look for the “elevateU” tile under the “My Career & Training” tab. You can access elevateU from your computer or through the Skillsoft Learning App for Android and iOS devices.  

There are programs that cover leadership, IT & desktop, business, finance, human resources, change management, project management, interpersonal skills and so much more. Resources are available in a variety of formats: 

  • Video-based and interactive courses 
  • Videos 
  • Books 
  • Resources to prepare for various professional certifications 

Watch the following video for a general overview of the resources available to you and how to access them:

Need help navigating elevateU? Click here for an additional video on how to use the search function and navigate through the resources available. 

Utilize the resources as reference tools to help answer your day-to-day job questions or as part of your ongoing personal and professional development. Many of the courses are even approved for Continuing Education credits! Remember, all courses are available to current staff and faculty at no charge.  

Happy National Online Learning Day! 

Start the New Academic Year with a Professional Development Course!

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Welcome to a new academic year at MSU! Organization and Professional Development (OPD) is offering new courses this fall to help you reach your personal and professional development goals.

NEW Upcoming Courses:

Managing Meetings – Tuesday, October 15
With company resources tighter than ever, and staff and management busier than ever, frivolous meetings are simply not an option. Yet they continue to occur more often than ever. And too many unproductive, wasteful meetings create a major drag on staff morale and motivation, thus affecting productivity, turnover, and the corporate “bottom line”. And, if you are the organizer or leader of meetings, you simply cannot afford to look unprofessional when you are “on stage” in a competitive or political environment. Use this program to better plan, lead, and follow through on your meetings and enhance team productivity, coordination, and cohesion.

Communication Strategies for Supervisors – Thursday, October 24
One of the non-negotiables for successful leadership is being an effective communicator. Many leaders believe they do communicate effectively, but what most leaders do not understand about communicating with their team is that it is not just about what is said. To lead successfully today, leaders must be able to persuade, inspire, listen, articulate the big picture, and create teams of people who buy into and trust the sender.

Manager as Coach – Thursday, October 24
Successful managers today understand the importance of coaching in the workplace to improve productivity, loyalty, and results. Instead of telling team members what to do, or just expecting them to perform, it is important to guide, discuss and encourage – in other words, coach.

Presentation Skills 101 – Wednesday, November 20
You may have a great deal of knowledge or important information to share, but if your presentation is not engaging, you may lose your audience and opportunity for influence. Whether you’re a training professional, an executive, a manager who leads meetings, or anyone who needs to communicate clearly to more than one person at a time, this workshop will show you strategies to create and deliver effective presentations with confidence and enthusiasm.

Support staff should note that their Educational Assistance benefit resets with the fall semester – be sure to use these funds to help cover costs for any registration fees.

You can find all current OPD courses on the HR website. Sign-up through the EBS Portal. Questions? Contact HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.

What happened the last time you made a mistake?

Published on by Megan MacGregor2 Comments

Have you ever wanted to ask a question during a meeting, but didn’t because you thought you should already know the answer? Or have you noticed an issue with a project but kept it to yourself because you were afraid of calling out a team member’s mistake? While it may feel safer to not ask questions, admit weaknesses or share critiques, you end up missing out on something important: small learning opportunities that help you and your team grow.

Dr. Amy Edmondson, a professor at Harvard Business School, studies the relationship between successful teams and how they handle mistakes. When she began her research in 1999, she hypothesized that the most successful teams would make the fewest mistakes. Surprisingly, this was not the case! She discovered that the most successful teams made more mistakes. However, they were open and candid about them and used them as learning tools. From this research, Edmondson identified the concept of “psychological safety,” or the belief that you won’t be punished for making a mistake (Delizonna, 2017).

Edmondson explains that psychological safety is not about being “nice” to each other; it is about trust. Building trust through candid feedback, shared learning, and the ability to admit mistakes without fear (“Creating Psychological Safety,” 2019). The concept of psychological safety impacts employees at all levels and, therefore, the overall success of your team.

The alternative – a lack of trust between team members – can create a culture of blame, denial, and cover-ups, which stems from wanting to look competent in front of our colleagues. How does this impact a team’s success? When employees do not have psychological safety, they don’t share new ideas, innovation is slowed and competitive advantage stalls; the team suffers. Healthy teams still have issues, they just have a positive way to channel mistakes into learning opportunities and improvements.

So, what happens if you make a mistake at work? If you are a leader, what happens if someone on your team makes a mistake? If you’re told to keep your eyes down and “don’t rock the boat” these are warning signs that your team is in trouble. How can you improve psychological safety on your team? Key aspects of a psychologically safe work environment include learning and practicing resiliency skills and modeling behavior that will help others feel safe.

Psychologically safe environments include many different expressions. To help you begin to think about your work environment, do you agree or disagree with the following statements?

  • I can express my opinions and ideas without fear of negative consequences from my team, my supervisor, or my peers.
  • I am encouraged to take risks and try things.
  • When I make a mistake, I can easily own it.
  • My supervisor helps us get comfortable with failure.
  • There is a humble spirit that allows us to try new ideas.
  • I work in an environment where respect is shown to all employees.
  • We can work through conflict productively.
  • Accountability is evident for both supervisors and employees.
  • Mistakes are “lessons learned.”

Interested in learning more about psychological safety? MSU faculty and staff can access the resources below for free on elevateU, including Edmondson’s new book, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth.  

Free elevateU Resources Featuring Dr. Edmondson’s Research:

Books:

Videos:

Instructor-Led Courses to Help Build Relevant Skills:

Delizonna, L., Tjan, A. K., Walker, C. A., D’Souza, S., & Renner, D. (2017, August 24). High-Performing Teams Need Psychological Safety. Here’s How to Create It. Retrieved from https://hbr.org/2017/08/high-performing-teams-need-psychological-safety-heres-how-to-create-it

Creating Psychological Safety in the Workplace. (2019, January 22). Retrieved from https://hbr.org/ideacast/2019/01/creating-psychological-safety-in-the-workplace

Registration is Open for Summer Courses!

Published on by Megan MacGregor2 Comments

Do you have any personal or professional goals that you’re currently working towards? Or maybe you’re a support staff employee looking for courses to support your Performance Excellence plan? There are a variety of courses offered in July to help you grow and succeed.

Support staff should note that their Educational Assistance benefit resets with the fall semester. If you still have money for registration fees left over, now is a great time to use those remaining funds!

Learn Strategies for Personal Growth

Develop Your Leadership Skills

Improve Your Communication Skills

Become a Skilled Project Manager

You can find all current OPD courses on the HR website. Sign-up through the EBS Portal. MSU support staff should remember that they may have access to Educational Assistance to help with any course registration fees. Questions? Contact HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.

Performance Excellence Resources

Published on by Megan MacGregor1 Comment

Do you have a Performance Excellence annual review and/or planning meeting coming up soon? Performance Excellence is a collaborative process between MSU support staff and their supervisors that ensures employees are continually developing their skills to contribute to the success of the university. Employees should be meeting regularly with their supervisors to discuss their Performance Excellence development plan and goals for the year. This encourages everyone to stay engaged and allows goals to be adjusted if needed. Whether you are an employee or supervisor, we have resources to help you get the most out of the Performance Excellence process.

Find Tips and Tools on the HR Website

There is a wealth of information available about Performance Excellence on the HR website including:

  • Detailed info about the process
  • Required training
  • Learning opportunities to help meet performance goals
  • Related forms
  • Tips and tools for success

Visit the Performance Excellence webpage and then select whether you’re looking for resources for employees or supervisors.

Professional Development Courses

Are you looking for resources to help you build skills in certain areas? Organization and Professional Development (OPD) offers a variety of instructor-led courses to help you reach performance goals. Find courses on how to thrive through change, manage difficult customers, or identify and maximize your strengths, among many others! Find a list of all current OPD courses here.

Supervisors can also find courses to help them navigate the Performance Excellence process, including this upcoming course:

And remember, eligible employees have access to Educational Assistance for any course registration fees.

Online Resources through elevateU

No time to attend an in-person course? No problem! elevateU is a free online learning platform available 24/7 for MSU employees with courses, books and videos to assist with skill building. Resources cover a variety of topics and you can print off a learning transcript to show your supervisor a list of resources you’ve completed. Learn more and access elevateU here.

Questions? Contact the HR Solutions Center at SolutionsCenter@hr.msu.edu or 517-353-4434.