Every day, we are faced with new situations, people and conflicts. Organization and Professional Development has created a class to help you prevent and de-escalate situations.

In this featured course, attendee’s will be provided with practical information and methods designed to enhance internal and external customer service, learn strategies to maximize individual and team performance, positive communication and cohesiveness to manage circumstances before, during and after the situation.

The objectives of this course include:

• Learn self-management techniques to enhance one’s ability to effectively navigate a potentially difficult situation.
• Learn to proactively identify precipitating factors, situations, and dispositions that could be warning signs.
• Explore the Integrated Experience and Verbal Escalation Continuums.
• Learn, discuss, and practice non-violent (hands off) crisis intervention techniques.

This course will be held on Thursday, December 7, 2017 from 9 a.m. to 11:30 am in Room 10, Nisbet. Come out and learn something new and share your experiences!