Our previous customer experience survey helped MSU Human Resources understand what areas it needed to improve in order to better serve faculty and staff.
We need your input once more in our new customer experience survey, which will be sent out Monday, September 14 to your MSU NetID email address. The survey features questions such as which area of HR is contacted the most, how employees contact HR for questions, how fast our response time was and how easy it was to have questions answered. It should take about 15-20 minutes to complete.
Since the completion of the survey in 2013, HR has opened the Solutions Center as a central point of contact for all faculty and staff questions. Your honest feedback is vital in the evaluation of the effectiveness of our reorganization.
You can read the results of the 2013 customer experience survey here.
Thank you for helping MSU Human Resources in our pursuit of excellence.