{"id":7859,"date":"2015-01-13T10:30:15","date_gmt":"2015-01-13T15:30:15","guid":{"rendered":"http:\/\/sourcelive.wordpress.com\/?p=7859"},"modified":"2015-01-13T10:30:15","modified_gmt":"2015-01-13T15:30:15","slug":"enhance-your-skills-with-the-spartan-experience-2","status":"publish","type":"post","link":"https:\/\/sourcelive.hr.msu.edu\/?p=7859","title":{"rendered":"Enhance Your Service With The Spartan Experience"},"content":{"rendered":"<p><figure id=\"attachment_7855\" aria-describedby=\"caption-attachment-7855\" style=\"width: 235px\" class=\"wp-caption alignright\"><a href=\"https:\/\/i0.wp.com\/sourcelive.hr.msu.edu\/wp-content\/uploads\/2015\/01\/tse.png\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-7855 size-full\" src=\"https:\/\/i0.wp.com\/sourcelive.hr.msu.edu\/wp-content\/uploads\/2015\/01\/tse.png?resize=235%2C225\" alt=\"tse\" width=\"235\" height=\"225\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-7855\" class=\"wp-caption-text\">Said one participant, \u201c[The Spartan Experience is] one of the most fun, memorable customer service classes I\u2019ve attended.\u201d<\/figcaption><\/figure>The Spartan Experience program addresses the key concepts, habits and vital behaviors that are universal to providing excellent service and creating outstanding experiences. The program provides the foundation and tools that equip staff supervisors and managers to define the service experience in their specific unit. It helps all participating understand how they help MSU distinguish and embrace a high-performance customer-service culture. Since its start in October 2013, over 1,600 employees have participated in The Spartan Experience from over 30 departments. More than 400 supervisors have attended Leading the Spartan Experience, designed to introduce them to the concepts and resources available.<\/p>\n<p>Don\u2019t hesitate, register for <a title=\"The Spartan Experience information\" href=\"https:\/\/adminsv.msu.edu\/spartan-experience\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>The Spartan Experience<\/strong><\/a> today! To do so, log into EBS and select the Training Opportunities quick link under your ESS tab.<\/p>\n<p>This spring, there will be multiple classes held:<\/p>\n<p><strong>Dates:<\/strong><br \/>\nThursday, January 15<br \/>\nFriday, January 16<br \/>\nFriday, February 20<br \/>\nMonday, February 23<br \/>\nTuesday, February 24<br \/>\nThursday, March 12<br \/>\nFriday, March 13<br \/>\nMonday, March 16<br \/>\nThursday, April 16<br \/>\nFriday, April 17<br \/>\nMonday, April 20<br \/>\nTuesday, April 21<\/p>\n<p><strong>Location:<\/strong><br \/>\nSuite 10, Nisbet\u00a0 Building<\/p>\n<p><strong>Time:<\/strong><br \/>\n8:30 a.m. &#8211; 4:30 p.m.<\/p>\n<p>Also, for supervisors, <strong>Leading the Spartan Experience<\/strong> is available:<\/p>\n<p><strong>Dates:<\/strong><br \/>\nTuesday, February 3<br \/>\nThursday, March 19<br \/>\nMonday, April 16<\/p>\n<p><strong>Location:<\/strong><br \/>\nSuite 10, Nisbet Building<\/p>\n<p><strong>Time:<\/strong><br \/>\n2:00 p.m. &#8211; 4:30 p.m.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Spartan Experience program addresses the key concepts, habits and vital behaviors that are universal to providing excellent service and creating outstanding experiences. The program provides the foundation and tools that equip staff supervisors and&hellip; <a class=\"continue\" href=\"https:\/\/sourcelive.hr.msu.edu\/?p=7859\">Continue Reading&#8230;<span> Enhance Your Service With The Spartan Experience<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"__cvm_playback_settings":[],"__cvm_video_id":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0},"categories":[3],"tags":[30,32,74,106,111],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pb1fcA-22L","_links":{"self":[{"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=\/wp\/v2\/posts\/7859"}],"collection":[{"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7859"}],"version-history":[{"count":0,"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=\/wp\/v2\/posts\/7859\/revisions"}],"wp:attachment":[{"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sourcelive.hr.msu.edu\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}